expericed business systems analyst

ANN MARIE JANSSEN

BUSINESS & TECHNOLOGY PROCESS IMPROVEMENT PROBLEM SOLVING

I bring people, processes, and technology together so that what was asked for is understood, delivered, and works the way it should.

402-***-**** *******.***.*@*****.*** Lincoln, NE www.linkedin.com/in/annjanssen

PROFESSIONAL PROFILE

Business and technology professional who connect people, processes, and technology to turn needs into practical solutions. Experienced across healthcare, financial services, systems integration, business analysis, process improvement, application support, testing, Agile delivery, and stakeholder collaboration. Known for asking the right questions, making complex information understandable, and keeping work moving from requirements through delivery. Brings strong technical knowledge while keeping the focus on people, business needs, and results.

CORE STRENGTHS

Business & Process Analysis • Requirements & User Stories • Stakeholder Engagement • Process Improvement • Workflow & Systems Documentation • Testing / UAT • Application & Systems Support • Agile / Scrum • Project & Release Coordination • Cross-Functional Communication • Data & Integration Analysis • End-User Enablement

PROFESSIONAL EXPERIENCE

Senior Applications Analyst Bryan Health Lincoln, NE March 2026 – August 2026

• Partner with business and clinical stakeholders to understand needs, analyze application processes, and translate requirements into practical functional and technical solutions.

• Analyze, test, implement, maintain, and support healthcare applications and business systems, resolving system and process challenges through structured troubleshooting and collaboration.

• Coordinate application testing, debugging, integration, implementation, training, and ongoing support across business and technology teams.

• Work with internal and external customers to clarify needs, evaluate options, and move requested changes through delivery.

• Provide leadership, mentoring, and project coordination as needed.

Business Process Analyst Advisor General Dynamics Information Technology (GDIT) Lincoln, NE November 2021 – February 2025

• Gathered requirements with stakeholders and translated business needs into user stories and actionable work for Agile delivery teams.

• Served as interim and product Scrum Master for multiple products, supporting backlog management, team coordination, prioritization, and delivery.

• Coordinated new product delivery and ongoing system support using VersionOne and ServiceNow.

• Created Business Requirement Documents (BRDs) and used Visio to document system integrations, workflows, and business processes.

• Connected stakeholders, technical teams, and delivery teams to keep work aligned with business expectations.

Sr. Technical Business Analyst – HriT (Contract) Wells Fargo / Randstad Digital Minneapolis, MN March 2021 – August 2021

• Applied SQL to analyze complex integration and reporting issues and communicate data-related changes to both technical and business audiences.

• Supported migration of incentive compensation data from PeopleSoft to Varicent using Informatica.

Business Systems Analyst Consultant (Contract) Wells Fargo / Randstad Digital Minneapolis, MN May 2019 – August 2020

• Implemented a new process enabling business users to establish eSign digital signatures for required account documentation.

• Participated in release prioritization and production-readiness activities within a self-managed Agile team.

• Created and managed Gherkin user stories as Story Owner and maintained prioritized backlogs.

• Reviewed requirements, performed gap analysis, documented QA findings, and created end-user guides.

• Used Postman to send test data for API testing and verification.

Business Systems Analyst Consultant Intensibility Waverly, MN June 2017 – May 2019

• Supported small- to medium-sized projects and provided technical support across retail marketing, merchandising, pharmacy, and travel applications.

• Supported customers of the Chase/Expedia Ultimate Rewards Travel website.

• Worked across business and technical concerns to troubleshoot issues and help users achieve successful outcomes.

Business Systems Analyst / Technology Consultant Fiserv Lincoln, NE March 2015 – May 2017

• Led design and implementation of custom projects integrating with Fiserv systems.

• Engaged stakeholders to define file and screen layouts for banking applications integrating with Fiserv.

• Analyzed Web Services, message flow, XML field mapping, ISO 20022 schemas, debugging, and business rules.

• Coordinated software version distribution and configuration for financial-site installations.

EDUCATION & CERTIFICATIONS

Associate of Science, Accounting / Computer Programming Lincoln School of Commerce, Lincoln, NE

Scrum Product Owner Certified (SPOC) & Certified Scrum Master (SCM) 2022, Scrum Study

Public Trust Suitability — GDIT

TECHNOLOGY & BUSINESS TOOLKIT

SQL • VersionOne • ServiceNow • Visio • Postman • Informatica • API Testing • Business & Technical Requirements • User Stories / Gherkin • Agile / Waterfall • Scrum • Data Analysis • Process Analysis • Gap Analysis • System Integration • Testing / UAT • Stakeholder Engagement • Team Leadership

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