Data-Driven Assistant Manager and Data Analyst

James Thien An Truong

Fort Worth, Texas ***** 832-***-**** *********@*****.***

Summary

Motivated professional with a strong background in customer service and data analysis. Proven ability to resolve customer issues effectively while optimizing processes for efficiency. Demonstrates excellent communication and time management skills, contributing to a positive team environment.

Skills

Inventory management

Sales reporting

Sales monitoring

Promotional strategies

Cost reduction

Data analysis

Risk management

Business administration

Customer service

Customer satisfaction

Time management

Workload management

Goal setting

Motivational skills

Effective communication

Experience

ASSISTANT MANAGER/MARKET ASSISTANT MANAGER 05/2017 - 03/2026

America's/Discount Tire Company

Resolved customer issues to achieve high satisfaction rates.

Ensured consistent delivery of customer service standards.

Optimized profits by effectively controlling operational costs.

Maintaining an overall management style that follows company best practices.

Hiring, training, and developing new employees.

Motivating employees and ensuring a focus on the mission.

Assisted the store manager with daily operations.

Ensuring that health, safety, and security rules are followed.

Maintaining stores to standards, including stocking and cleaning.

Ensuring product quality and availability.

Managed operations in California and Texas.

DATA ANALYST 09/2019 - 05/2021

National Data Surveying & Services

Monitored daily traffic patterns on highways to identify trends and recommend improvements for traffic flow.

Collected data from tube machines installed on highways, streets, and schools; converted data into excel worksheets for engineers to design signal lights.

Led small team in the Philippines; trained members on excel and data transfer processes.

Education

Oak Ridge High School - Spring, TX Diploma of Graduation

05/2011

Education Credentials

Oak Ridge High School, Diploma of Graduation, 05/01/11

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