Enterprise Technology Program Delivery Leader

Travis Taylor

Dallas, TX 214-***-**** ******.******@******.******.*** LinkedIn

Senior Program & Delivery Leader PMO, Portfolio Governance, Enterprise Transformation Executive Summary

Technology delivery executive with 25+ years leading end-to-end implementations, most recently as Firm Enterprise Solutions Director at Deloitte, a $70B+ global professional services organization. Scaled and led a 160-person team through a multi-year tax technology transformation supporting a $1.5B+ global business. Built program and project management frameworks and governance models from the ground up, and directed 5 AI initiatives from strategy through delivery. Reduced delivery costs by up to 20% and accelerated time-to-value by up to 30% across complex, multi-stakeholder programs. Deloitte-certified in Project Management and Lean Six Sigma (Green Belt).

Skills

● Program & Project Management: End-to-end ownership of scope, schedule, budget, resources, RAID (risks, assumptions, issues, dependencies), testing, and deliverables; PMO design, portfolio governance, and delivery methodology.

● Leadership & Team Development: Scaled and coached a 160+ member global team; regularly presents to and advises senior executives.

● Delivery Excellence: Delivered 20+ projects annually with 95%+ on-time completion across Agile, Scrum, Kanban, SAFe, DevOps, cloud-native, and AI initiatives focused on measurable business outcomes.

● Strategic Thinking: Digital transformation, problem-solving, AI fluency, and vendor relationship management.

● Technical Proficiency: Microservices, ERP systems, cybersecurity programs, SOA, and AI- integrated workflows.

● Stakeholder Management: Facilitating discovery and requirements sessions, client relationship management, and cross-functional collaboration.

● Innovation & AI Adoption: Led evaluation and adoption of AI-powered tools to optimize business processes, improve operational efficiency, and support strategic decision-making. Professional Experience

Deloitte & Touche

Firm Enterprise Solutions Director IT Transformational Portfolio Leader, Tax Global Employment Services Dallas, TX 2010 – Present

● Directed IT strategy and operations for a portfolio supporting a $1.5B global tax business, leading a 160+ member cross-functional team (business analysts, engineers, designers, testers) across Agile transformation, cloud infrastructure, DevOps, and AI initiatives.

● Orchestrated a matrix coalition of solutions managers, SMEs, and Agile product owners to deliver a transformational tax workflow application used by 120+ member firms, generating $800M+ in revenue.

● Architected an integrated microservices platform serving as a single source of truth for global processes, improving efficiency and scalability across the portfolio.

● Led 5 AI initiatives automating tax compliance workflows, predictive analytics for expatriate services, and AI-enhanced threat detection, reducing manual processing by 30% and improving accuracy.

● Managed a portfolio of 30 risk-focused applications and a firm-wide cybersecurity/compliance program protecting firm assets and brand and ensuring compliance with professional independence requirements.

● Set strategic vision for the product portfolio and established portfolio governance and project management processes adopted across the organization. Versata, Inc.

Program Director, Artemis International & Nextance (Versata business units) Dallas, TX 2008 – 2010

• Guided clients in executing PMO strategies and procedures, defining, developing, and deploying processes for enterprise investment planning and control.

• Led up to 40+ onshore/offshore consultants across complex engagements, requirements workshops, and UK practice operations, owning client relationships, deployments, and pre-sales that helped close key deals.

• Established standard project playbooks and process improvements across estimating, onboarding, billing, and delivery.

• Drove development of service offerings, SOW negotiations, and implementation for Fortune 100 contract management solutions.

Citigroup

Senior Business Architect

Dallas, TX 2007 – 2008

● Collaborated with Enterprise Architecture to simplify contact center, web, and branch solutions for North American consumer lines using J2EE and SOA foundations.

● Conducted functional/non-functional gap analyses, scoped proof-of-concepts, and validated business benefits to de-risk deployments.

● Advised executives on customer experience management, developed business cases, and managed program plans against milestones.

Deloitte & Touche

Senior Manager, IT Delivery

Dallas, TX 2001 – 2007

● Led 30+ cross-functional team in deployments and support for Master Data and Marketing applications, focusing on business value, quality, and cost.

● Oversaw ERP Master Data projects (e.g., Customer, Revenue Hierarchy) and integrated Global CRM systems for unified operations.

● Assisted in establishing India development office, created vendor relationships, and managed budgeting/help desk for high-volume intranet sites. Trilogy

Consulting Manager, Financial Services

Austin, TX 1998 – 2001

● Led 18 consultants on dispersed projects, achieving revenue/margin growth and 100% customer success through mentoring and process scaling.

● Managed client relationships, deployments, and partner methodologies for e-business software implementations.

Andersen Consulting (now Accenture)

Senior Consultant

Houston, TX 1995 – 1998

● Served as technical and business consultant on information system engagements, delivering innovative solutions for high-performance outcomes. Certifications

● Project Management Certification, Deloitte

● Lean Six Sigma Green Belt, Deloitte

Education

● MBA, University of Dallas

● BBA in Management Information Systems, University of Texas at Austin

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