Remote Customer Service Representative

Joelma Prodocimo

786-***-**** *******@*****.*** Miami, FL

Professional Summary

Customer Service Representative with over four years’ experience in telephone and live chat customer service. Experience with sales, tracking, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Experience

Customer Service Representative December 2021 – April 2025 Chewy, Inc. Hollywood, FL

• Managed interactions with an average of 80 customers daily, utilizing phone and chat platforms to address inquiries and provide support.

• Resolved 95% of customer issues in the first contact, demonstrating efficiency and effective resolution skills.

• Achieved a personalization score of 90%, ensuring that every customer experience is personalized to meet their specific needs and preferences.

• Providing accurate information about company products and services to the customer and educating the customer on how to use client products and services.

• Built and maintained customer relationships to boost sales and generate repeat business. Housekeeper April 2007 – March 2020

Self-Employed Miami, FL

• Successfully worked with the same customers for over a decade, building strong rapport and understanding their specific needs and preferences.

• Proficient in completing housekeeping tasks, including cleaning bathrooms, kitchens, living areas, bedrooms, and doing laundry, in a timely manner without compromising quality standards.

• Consistently meets deadlines and finishes work promptly, ensuring efficient use of time and resources. Skills

Excellent Communication Skills: Demonstrated ability to effectively communicate with customers via voice and chat channels, providing accurate and timely assistance. Problem-solving: Proven track record of resolving customer issues and inquiries efficiently, ensuring customer satisfaction and retention.

Multitasking: Ability to handle multiple customer interactions simultaneously while maintaining a high level of professionalism and attention to detail.

Attention to Detail: Thorough and meticulous approach to cleaning and organizing various spaces, ensuring high-quality results.

Time Management: Effective scheduling and prioritization of tasks to maximize efficiency and meet client expectations. Customer Service Orientation: Dedicated to delivering excellent service to clients, understanding their needs, and providing personalized solutions.

Microsoft Office Suite: Proficient in Microsoft Word, Powerpoint, OneNote, Outlook Languages

English: Fluent in Speaking, Writing, Reading, and Comprehension Portuguese: Fluent in Speaking, Writing, Reading, and Comprehension Spanish: Fluent in Speaking, Reading, and Comprehension, Advanced in Writing Education

Colegio Bardal Curitiba, Brazil

Highschool Diploma December 1989

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