Administrative & Customer Service Coordinator
Resume:
Michele Tretter · *******@***********************.*** · 1 / 2
*******@***********************.***
Hummelstown, PA
SKILLS
Customer Service & Client
Relations
Customer Service & Client
Relations
Front Desk & Reception
Account Support & Resolution
Customer Retention & Outreach
Marketing & Business Support
Phone & Email Communication
Customer Relationships
Customer Retention
Marketing
Referrals
Community Outreach
Administrative & Office Support
Administrative & Office Support
Scheduling & Appointment
Coordination
Records & Document Management
Data Entry & Computer Systems
Payment & Financial Support
Collections & Account Resolution
Team Coordination & Supervision
Problem Solving & Follow-Up
Confidential Information Handling
Vendor & Financial Management
Vendor Relations
Payment & Financial Support
Financial Documentation
Financial Responsibilities
Financial Records
Computer & Office Experience
Email & Electronic Communication
Computer Information Entry &
Updates
Calendar & Scheduling
Data Entry
Electronic Records &
Documentation
Willingness to Learn New Software
& Systems
EDUCATION
LANCASTER SCHOOL OF
COSMETOLOGY
Esthetician Program
SEVERNA PARK HIGH SCHOOL
1993
Class of 1993
Michele Tretter
Administrative Professional Customer Service
Office Operations Account Support
Experienced administrative and customer service professional with 20+ years of experience supporting office operations, customer relationships, scheduling, account support, documentation, financial responsibilities, and day-to-day business operations. Strong background working directly with customers, clients, vendors, business owners, and teams while managing multiple priorities and maintaining accurate records. Known for professionalism, dependability, strong communication, attention to detail, problem-solving, and building lasting customer relationships. Experienced in customer retention, marketing, referrals, community outreach, and supporting business operations. EXPERIENCE
TURNING POINT RESTORATION, LLC
Administrative Supervisor
2014 — Present
Coordinate daily office administration, scheduling records, and customer communication.
Serve as primary customer contact for questions, concerns, services, and follow-up.
Coordinate appointments, service requests, estimates, and customer needs.
Work with insurance adjusters and customers regarding estimates, approvals, and projects.
Maintain accurate customer records, documents, and computer information.
Handle customer accounts, payments, financial documentation, and follow-up.
Maintain vendor relationships and coordinate outside contacts. Support customer retention, referrals, marketing, outreach, and business growth.
Work directly with ownership on organization, workflow, problem-solving, and daily operations.
VETERANS PROPERTY PRESERVATION
Administrative Supervisor
2011 — 2014
Managed administration, scheduling, documentation, project tracking, and customer communication.
Coordinated customers, vendors, staff, and management to keep projects moving.
Inspected job sites and helped verify completed work met company standards.
Maintained accurate project records and documentation. Coordinated services and resolved customer and vendor concerns. Supported management with daily operations, scheduling, and workflow. Monitored multiple projects, deadlines, and customer needs. Michele Tretter · *******@***********************.*** · 2 / 2 DEALER SERVICES CORPORATION (DSC)
Customer Service Representative
2008 — 2011
Provided customer service and account support for automobile dealers. Managed dealer/customer communication and account information. Assisted with approvals, funding, payments, account resolution, and collections.
Worked directly with dealers at automobile auctions. Supported auction activities and maintained dealer relationships. Assisted with marketing and dealer/customer outreach. Maintained accurate and confidential documentation. CHESAPEAKE MORTGAGE SOLUTIONS, INC.
Administrative Assistant
2005 — 2007
Organized client files, financial documents, and confidential records. Supported loan processing and administrative procedures. Communicated with clients regarding required documentation. Assisted with document preparation and processing. Handled sensitive financial and personal information professionally. MORGAN GERARD SALON & SPA
Assistant Manager
2004 — 2007
Supported daily operations in a busy appointment-based environment. Provided customer service, issue resolution, and follow-up. Coordinated staff schedules and daily appointments. Supervised approximately 12 technicians and assisted with staffing. Managed vendor relationships and administrative duties. Supported customer retention, promotions, outreach, and business growth.
PRIVATE HOME HEALTH CARE
Home Health Care Associate
1997 — 1999
Provided personal care, companionship, transportation, errands, and daily-living support.
Prepared meals and provided medication reminders.
Communicated with family members regarding needs and schedules. Managed bills, payments, receipts, and financial records. Maintained a safe, organized, professional, and respectful environment. ZALE CORPORATION
Assistant Manager
1995 — 1997
Provided customer service and sales support.
Assisted with staff coordination, scheduling, and daily operations. Handled customer needs and administrative responsibilities.
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