Customer Service Representative & Hotel Receptionist

ASANAT ORESANWO

CUSTOMER SERVICE REPRESENTATIVE

oresanwoasanat17@gmailcom 090******** Sango, Ogun State.

‘wwwlinkedin.com/in/asanat-oresanwo-066325349

SUMMARY

Customer-facused Hotel Receptionist with 3 years of experience providing professional guest support in fast:

paced hospitality enviranments. Skilled in verbal and written communication, problem-solving, and handling,

customer concerns with patience and professionalism. Also experienced in professional content writing, with

strong attention ta detail and the ability to communicate clearly across digital platforms. Seeking 3 remote

Customer Service Representative or Customer Support Role where can deliver excellent customer experiences.

WORK EXPERIENCE

Hotel Receptionist

FLURZ INN HOTEL LAGOS, MGERIA Jarry

uty 2026

* Welcomed and assisted guests with check-in, check-out reservations, and general enquires,

+ Responded to guest requests and concerns professionally and promptly.

+ Handled phone calls and communicated with guests in person and through other channels.

+ Resolved customer complains and escalated complex lsues when necessary.

+ Maintained accurate guest records and handled basic administrative tasks

* Coordinated with housekeeping and other hotel departments to ensure smooth guest service

* Maintained a prafessional and friendly attitude while working in a busy custamer-facing enviranment.

SKILLS

Live Chat & Email Support * Ticketing System Management Project Management

+ Issue Resolution & Troubleshooting «Multitasking + Time Management

*# Customer Retention Strategies = Communication * Team Collaboration

EDUCATION

Higher National Diploma (HND}

Microbiology

DS. Adegbenro ICT Polytechnic, Ogun

State, Nigeria,

Start; October 2020

End: October 2022

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