Office Administrator

Andrea Davis-Perrier

Ottawa, ON

613-***-**** **************@*****.***

Professional Summary

Experienced Office Administrator, Project Coordinator, and Customer Service professional with 25+ years of success supporting office operations, customer relations, insurance, retail management, and administration. Recognized for strong organizational skills, relationship building, problem solving, and the ability to manage multiple priorities in fast-paced environments. Proficient in Microsoft Office, administrative systems, accounts payable/receivable, scheduling, and client service. Core Qualifications

Office Administration & Project Coordination

Customer Service & Client Relations

Accounts Payable & Accounts Receivable

Scheduling & Calendar Management

Team Leadership & Staff Support

Administrative & Personnel Records

Problem Solving & Conflict Resolution

Time Management & Organization

Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams) Data Entry (55+ WPM)

Professional Experience

Family Care Provider

June 2024- Present

Manage comprehensive logistics, schedule coordination, and daily operational workflows for a family household during a long-term medical recovery period. Handle resource allocation, expense tracking, and third-party communications to ensure seamless household operations. Oakhart Design & Construction Ottawa, ON

Office Administrator / Project Coordinator

January 2023 – June 2024

Managed daily office operations, reception, phones, scheduling, billing, and work orders. Coordinated employee schedules, material orders, deliveries, and warehouse inventory. Processed accounts payable and receivable while maintaining accurate financial records. Maintained personnel files and office databases with a high level of accuracy and confidentiality. Scheduled meetings and coordinated communication with clients, vendors, and prospective employees.

TD Insurance Ottawa, ON

Auto Insurance Claims Advisor

September 2021 – June 2022

Managed auto insurance claims while providing exceptional customer service by phone and in writing.

Investigated claims, analyzed policy information, and ensured compliance with company guidelines.

Coordinated with body shops, towing companies, rental agencies, and customers throughout the repair process.

Prioritized a high-volume workload while consistently meeting service standards and deadlines. Protected confidential customer information and maintained regulatory compliance. TD Bank Ottawa, ON

MBNA Customer Account Specialist

April 2019 – September 2021

Assisted customers with credit accounts while resolving complex inquiries professionally. Explained financial products and payment solutions to meet customer needs. Maintained compliance with banking policies and privacy regulations. Consistently delivered quality customer service in a fast-paced call centre environment. Le Creuset Ottawa, ON

Assistant Store Manager

May 2017 – April 2019

Helped increase annual sales by 20% while consistently exceeding personal sales targets. Assisted with hiring, training, coaching, and performance management. Managed merchandising, inventory, opening/closing procedures, and daily store operations. Built lasting customer relationships that increased repeat business. Impact Auto Auctions Vars, ON

Customer Service Representative / Administrative Assistant March 2016 – May 2017

Processed vehicle documentation, ownership transfers, accounts payable/receivable, and remittances.

Coordinated with insurance companies, buyers, towing companies, and vehicle owners. Maintained accurate records while supporting high-volume administrative operations. Additional Experience

Team Lead – Danier Leather ( 2013-2016)

Assistant Manager – Roots Canada (2011- 2013)

Receptionist / Vehicle Appraiser – Fix Auto Orleans (2008-2011) Full time Parent (2002-2008)

Assistant Manager – Dynamite Clothing / Garage (2000-2002) Project Administration – Canadian Council of the Blind (1999-2000) Education

Centre for Distance Education (2006-2007)

Medical Office Administration (Honours Graduate)

Marvel Beauty School (1998-1999)

Hairstyling

Skills

Office Administration

Customer Service Excellence

Team Leadership

Accounts Payable & Receivable

POS & Inventory Systems

Automotive Administration Software

Microsoft Office Suite

Languages

English – Fluent

French – Basic

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