Customer Success & Technical Support Associate

ADEMIJU-BEPO OKIKIADE ADEGUNWA

Ibadan, Oyo State, Nigeria

+234********** **************@*****.***

PROFESSIONAL SUMMARY

Client-focused Computer Science graduate and inducted Graduate Member of the Computer Professionals Registration Council of Nigeria (GMCPN). Proven experience in technical support, customer success, hardware diagnostics, and IT operations. Skilled at troubleshooting operating systems, advising on computing infrastructure, and managing client relationships. Seeking an NYSC Place of Primary Assignment (PPA).

CORE COMPETENCIES

* Technical Support & IT Systems: OS Setup & Configuration, Hardware Diagnostics, Software/Driver Installation, System Maintenance

* Customer Success & Operations: End-to-End Client Support, Technical Consultation, Product Training, Complaint Resolution

* Data & Systems: CRM & Database Updates, User Testing, Technical Documentation, Performance Optimization

* Core Skills: Problem Solving, Communication, Client Retention, Cross-Functional Support. WORK EXPERIENCE

Customer Success Associate Algomian Technologies October 2022 – Present

* Consult with clients to assess computational requirements and recommend tailored computing hardware based on performance, budget, and longevity.

* Deliver complete customer support spanning pre-sale consultation, purchase guidance, system onboarding, and post-sale troubleshooting.

* Execute system setups, including OS installation, driver updates, software deployment, and performance optimization.

* Provide ongoing hardware and OS technical support to resolve user issues and maintain high client retention.

* Translate complex technical specifications (CPU, RAM, GPU, storage) into clear, actionable advice for non-technical users.

Customer Service Representative Varg Collections April 2021 – November 2025

* Handled customer inquiries and resolved complaints promptly, ensuring high satisfaction and brand loyalty.

* Cultivated lasting client relationships through personalized support and regular follow-ups.

* Trained incoming team members on customer service best practices, workflows, and standard operating procedures.

* Guided clients on product selection based on specific needs to drive revenue growth. IT & Operations Intern Industrial Training Fund (ITF) – Jos January 2024 – August 2024

* Provided technical support to internal staff regarding software applications and hardware issues.

* Conducted user testing sessions for software applications and documented diagnostic findings.

* Maintained database and CRM systems with accurate operational data.

* Prepared structured reports and presentations summarizing internal research and operational analysis.

EDUCATION & CERTIFICATIONS

* B.Sc. in Computer Science University of Jos

January 2021 – December 2025

* Graduate Member (GMCPN) Computer Professionals (Registration Council) of Nigeria

Contact this candidate