Data & Records Management Professional

SAMANTHA A. CARPENTER

Newmarket, NH ***** • 603-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Data and records management professional with experience maintaining accurate, secure information across education and healthcare environments. Skilled in data review and verification, records management, quality assurance, reporting, documentation, compliance, and troubleshooting across multiple software systems. Experienced working with EMR, CRM, proprietary databases, spreadsheets, and medical coding systems, with a strong focus on data integrity, confidentiality, and process accuracy.

CORE SKILLS

• Data Management & Data Quality

• Records & Document Management

• Data Verification & Research

• Data Entry, Review & Correction

• Quality Assurance & Auditing

• Reporting & Data Reconciliation

• Database & Spreadsheet Management

• EMR / CRM / Proprietary Systems

• PHI, FERPA & Confidential Records

• Compliance & Regulatory Documentation

• Workflow & Process Support

• Training & Knowledge Transfer

• Technical Troubleshooting

• Cross-Functional Communication

PROFESSIONAL EXPERIENCE

Office & Data Manager June 2025 – Present

Exeter Adult Education • Exeter, NH

• Maintain paper and scanned records, supporting accurate documentation and compliance with FERPA requirements.

• Review, validate, and correct data within software systems to improve accuracy and support reliable reporting.

• Perform quality assurance reviews of data for state audits and prepare quarterly data reports for state and federal agencies.

• Create and revise internal documentation to support compliance goals and consistent processes.

• Collect and verify information from students and staff, resolve data issues, and communicate with departments and local educational institutions.

• Manage Chromebook and laptop inventory and troubleshoot basic technology issues; coordinate with IT to expedite technical requests.

• Train new employees on systems, processes, and job responsibilities.

• Manage purchase orders and maintain related administrative records.

Provider Data Management Nov 2021 – Mar 2025

One Call Medical • Remote / Jacksonville, FL

• Maintained and verified provider and practitioner data, including location and credential information.

• Reviewed practitioner data for accuracy and compliance with state regulations and internal guidelines.

• Used Salesforce daily to communicate, update, and maintain provider information.

• Reviewed data in proprietary software and researched provider credentials to identify and resolve information gaps.

• Partnered with Contracting to review rates and update existing pricing structures.

• Served as a point of contact for provider questions, data updates, and information requests.

• Trained new employees and created training documentation to support consistent data-management processes.

Data Analyst Apr 2017 – Nov 2021

HealthCare Administrative Partners • Remote / Portsmouth, NH

• Reviewed and communicated large volumes of PHI and medical coding data using multiple spreadsheets and systems.

• Performed daily file uploads, investigated upload errors, and supported timely resolution of data issues.

• Evaluated raw client data for accuracy and completeness before processing.

• Tested software updates and logic fields within proprietary systems to support data accuracy and functionality.

• Used multiple EMR systems to research and verify information accuracy.

• Worked with coding teams to support accurate use of ICD-10 and CPT codes.

• Researched and verified practitioner credentials and related data.

Assistant Office Manager / Medical Assistant Jul 2006 – Feb 2017

Portsmouth Family Care • Portsmouth, NH

• Managed physician correspondence and prepared documents for physicians, patients, and employees.

• Trained new employees on EMR system use and office processes.

• Processed precertification and prior authorization requests and coordinated referrals.

• Supported confidential patient records and insurance-related documentation.

EDUCATION & PROFESSIONAL DEVELOPMENT

Proctor Certification for PSI HiSET Testing April 2026

Risk Management Summit Training – Primex June 2025

McIntosh College Dover, NH • 2004–2006

Academic Recognition: High Honors, Dean’s List (GPA 3.8); Award of Recognition for Medical Office Fundamentals (2005).

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