Customer Service & Server/Cashier Professional
Resume:
TAWANNA
SMITH
***************@*****.***
El Cajon, CA 92021
Bold Profile
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
PROFESSIONAL SUMMARY
SKILLS
• Strong work ethic
• Exceptional customer service
• Cash handling
• Guest engagement
Cortez Hill Academy
San Diego, CA • 06/2007
High School Diploma
EDUCATION
High Flying Foods - Server/ Cashier
San Diego, CA • 09/2018 - 07/2028
Party Staff - Banquet Server /Bartender
San Diego • 06/2015 - 09/2018
WORK HISTORY
Provided exceptional customer service, ensuring a positive dining experience for all guests.
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Assisted in menu presentation and item descriptions to enhance guest understanding of offerings.
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Managed order accuracy by efficiently communicating with kitchen staff and handling special requests.
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Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
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Collaborated with team members to streamline service flow during take off hours, improving efficiency . While maintaining excellent customer service.
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Upsold daily specials and promotions, increasing overall sales during shifts without compromising service quality.
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Trained new servers on best practices for customer interaction and operational procedures to ensure consistency.
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Served food and beverages promptly with focused attention to customer needs.
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Worked with POS system to place orders, manage bills, and handle complimentary items.
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Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
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Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
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Set positive tone for entire dining experience as first point of contact for incoming guests.
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• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Trained new staff on service standards and operational procedures.
• Maintained cleanliness and organization of dining and service areas. Oversaw event logistics, ensuring smooth operations throughout functions.
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Implemented process improvements for table settings and guest flow management.
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Provided friendly, courteous service to create memorable moments for guests.
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Refilled beverage glasses, cleared and reset tables, and stocked service areas.
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Spanish
Elementary
LANGUAGES
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