Global IT Transformation & Infrastructure Executive
Resume:
Robert Morrello
***********@*****.***
Summary
Visionary IT executive with extensive experience in global technology leadership, data center infrastructure transformation, and business-driven IT strategies. Expertise in managing multi-million-dollar budgets, leading high-performing teams, and executing cost-effective technology solutions. Adept at bridging the gap between technology and business, optimizing processes, and driving innovation to achieve operational excellence.
Specialties
IT Infrastructure and Cloud Transformations
AIOps and Data Center Modernization
Global Technology Strategy and Roadmaps
KPI Development and Business Metrics
Cost Optimization and Budget Management
Outsourcing and Vendor Management
Security, Compliance and Risk Mitigation
Mergers and Acquisition Integrations
Contract Negotiations (NDAs, MSAs, RFPs, Maintenance, Licensing)
ITIL ITSM Frameworks
Strong Personnel Following
Experience
ITG Brands March 2026 - Present
Senior IT Infrastructure Leader
- Directed full stack infrastructure operations across network, storage, compute, virtualization, and cloud platforms supporting all North American business units.
- Led enterprise VMware environments (vSphere, ESXi, vCenter), driving capacity planning, cluster optimization, lifecycle management, and high availability architecture.
- Managed Infinidat InfiniBox storage platforms, overseeing provisioning, performance tuning, replication, and multi site disaster recovery readiness.
- Oversaw Cisco based network architecture, including core routing/switching, firewalls, wireless, WAN/SD WAN, segmentation, and resilient connectivity across manufacturing and corporate sites.
- Drove modernization of compute platforms, including physical server infrastructure, hyperconverged systems, and hybrid cloud integrations.
- Architected and governed cloud strategy (Azure/AWS), optimizing workload placement, identity integration, cost management, and secure hybrid connectivity.
- Strengthened business continuity through VMware SRM, Infinidat replication, and multi region failover designs.
- Implemented infrastructure governance covering patching, configuration standards, monitoring, logging, and regulatory compliance.
- Led vendor strategy and contract negotiations with VMware, Infinidat, Cisco, and cloud providers to maximize performance and cost efficiency.
- Built and mentored high performing infrastructure teams, elevating operational execution, cross training, and strategic alignment.
- Partnered with security leadership to advance zero trust principles, network segmentation, vulnerability remediation, and secure cloud/on prem architectures.
- Delivered executive level reporting on infrastructure health, risk posture, capacity, incident trends, and strategic roadmap progress.
RPM Consulting October 2025 – March 2026
Principal, Owner
-Providing AI automation solutions for small businesses.
Ernst & Young (EY) Dec 2017 – July 2025
Associate Director, Global Information Technology
-Led product managers, global outsourced IT teams and managed service vendors to drive enterprise-wide technology initiatives.
-Attended multiple pre-sales Advisory meetings to represent in-house emerging technologies.
-Spearheaded the transition of product management teams to managed services providers in under a year.
-Oversaw multi-million P&L budget, ensuring fiscal year-end balance and cost optimization.
-Directed global data center infrastructure builds, cloud conversions, and AI integration projects including AIOps initiatives.
-Led infrastructure development for EY’s Project Everest, enabling the strategic separation of audit and consulting practices. Facilitated the deployment of new technologies within the newly formed entity, with successful integration back into the broader EY environment to enhance scalability and innovation.
-Successfully replaced global legacy systems with enterprise-level, cost-effective solutions.
-Negotiated contracts, including NDAs, MSAs, and outsourcing agreements while optimizing vendor relationships.
Other achievements:
Cloud Computing (Azure), AI (Artificial Intelligence), AIOps (Artificial Intelligence for IT Operations), Outsourcing – Managed Services, Data Center Relocations – Migrations - Consolidations, ITSM, Dual Infrastructure Vendor Strategy, Load Balancing – Global Server Load Balancing, Global DDI (DNS, DHCP, iPAM), Global Lab Services, ServiceNow, IPV6, Network Security Initiatives, Merger and Acquisition Integrations, Disaster Recovery - Business Continuity, Extranet Services, Lifecycle Management, Optical Networking
IPC Systems, Inc. Mar 2015 – Dec 2017
Global Director, Central Support
- Led a customer-facing global support team servicing top-tier financial clients, including Bank of America, Goldman Sachs, and JP Morgan Chase, etc.
- Responsible for directing several managers with over 50 staff members globally and escalating support verticals for the company’s flagship product line.
- Developed a 24x7 cloud support strategy, optimizing incident management and KPI-driven performance tracking.
- Championed a shift from tiered support to a collaborative swarming model, improving resolution times.
- Appointed operations lead to the company’s Unigy 360 cloud offering, which required pre-sales meetings across the entire customer base.
- Board member of the Continual Improvement Council and Change Advisory Board.
Global Director, L2/L3 Support
-Directed managers and technical teams, ensuring seamless global support for flagship products.
-Led the integration of M&A support teams, aligning processes and efficiency strategies.
-Implemented a fast-track escalation method to expedite issue resolution for high-priority clients.
-Introduced DevOps shift left strategies to enhance collaboration between support and engineering teams.
Director, North America Central Support
-Established a global follow-the-sun support model to provide round-the-clock services.
-Responsible for directing several managers for compliance, Central America - Latin America services, and escalating support verticals for the company’s flagship product line on a global scale.
-Implemented Lean principles to enhance efficiency, improve customer satisfaction, and streamline operations.
-Developed KPI metrics for performance tracking, trend analysis, and continuous improvement.
-Rebuilt a high-turnover department into a respected, high-performing team.
Tiffany & Co. Sep 2013 – Nov 2014
Director of Network Services
-Led a team of engineers across operations, voice, video, and security disciplines.
-Implemented a five-year roadmap for global store deployments, leveraging virtualization services for firewalls, content filtering, bandwidth optimization, and wi-fi while simplifying PCI designs.
-Upgraded the metropolitan voice system for over 5,000 endpoints across corporate and retail locations.
-Automated store location connectivity services using cloud-based solutions.
-Standardized ITIL best practices and centralized Cisco maintenance contracts globally.
-Delivered a successful disaster recovery/business continuity plan.
-Introduced ITIL best practice processes to the global infrastructure organization under Service-Now.
Quest Diagnostics Mar 2005 – Sep 2013
Director of Data Networking
-Aligned IT strategy with business objectives, driving technological innovation.
-Responsible for team leaders and engineering professionals with discipline in operations, video, voice, security, compliance, software management and client connectivity.
-Led enterprise-wide video deployment, enabling seamless executive companywide communication.
-Spearheaded many technological advances including Wi-Fi, BYOD, unified communications, data center and inter-company communications.
-Created the Information Technology Manager’s Council. This council’s charter was to enhance collaboration across each of the Information Technology disciplines.
-Managed global outsourcing initiatives, optimizing cost and efficiency.
Other achievements:
Cloud Computing (VPC, IPC, AWS), Health Commerce Systems, VMWare, Unified Communications, Global Server Load Balancing, IPV6, Network Security Initiatives, SIP, IP Video Conferencing, Multiple Data Centers, IP Broadcast Television, Branches Wide Area Accelerator Optimization, Merger and Acquisition Integrations, Disaster Recovery - Business Continuity, Extranet Services, Firewall, VPN Migrations, Replacements and Services, Desktop Video Conferencing, Security Audits (SOX, HIPAA, ICE, HI-TECH, PCI, SAS70), Wireless Infrastructure including self-service guest access, Optical Telecommunications
Lehman Brothers Sep 2000 – Mar 2005
Vice President, Network Engineering
-Oversaw global network engineering for a high-stakes financial environment.
-Managed post-9/11 business continuity and disaster recovery initiatives.
-Managed the Sarbanes-Oxley compliance project to ensure mandated security measures were instituted.
-Chaired and involved in numerous committees (Global Standards and Documentation, Change Management, Technology Strategy, Process Improvement).
-Led multiple cost-saving projects, delivering multi-million-dollar efficiencies.
-Directed vendor relationships and contract negotiations with major industry partners.
Vice President, Network Implementation
-Led a team of project managers and engineers responsible for global network upgrades and operational support.
-Managed critical network implementations at the World Financial and World Trade Centers.
-Migrated legacy networks to a high-speed dark fiber infrastructure.
Other achievements:
IP Telephony - VoIP, E-Commerce Systems, Global Server Load Balancing, Network Security Initiatives, IP Video Conferencing, Multiple Data Centers, IP Broadcast Television, Branches - WAN Optimization, Merger and Acquisition Integrations, Disaster Recovery - Business Continuity, Electronic Communication Networks (ECN’s), Extranet Services, Firewall, VPN Services, Desktop Video Conferencing, Telecommunication Auditing, Market Data, Wireless Infrastructure, Optical Networking (DWDM, CWDM)
Education
Caldwell College – Business Administration (Major), Computer Science (Minor)
LearningPath – Data Center Certified Associate
280 Group – Optimal Product Management and Product Marketing Certification
Microsoft – Microsoft Azure Fundamentals Certification
HP Education Services – ITIL Certification
Oracle University – Introduction to Oracle Certification
Project Management Institute – Project Management Professional Certification
American Research Group – Project Management & Advanced Project Management Certification
Professional Memberships
Open Network User Group (ONUG)
Institute of Electrical and Electronics Engineers (IEEE)
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