Security Operations & Administrative Coordinator

FRANCES L MERODIO

305-***-**** • **.*******@*****.***

OBJECTIVE

I am a motivated and dependable professional seeking an administrative position with a stable, growth- oriented organization where I can leverage my diverse business experience and skills to contribute to team success. Known for a strong work ethic, positive attitude, and enthusiastic approach, I am committed to delivering exceptional results, supporting organizational goals, and making a meaningful contribution to the workplace.

WORK EXPERIENCE

Security Specialist / Administrator

Pair Electronics, Greenville, North Carolina USA

2025 - Present

Coordinate daily and weekly schedules for security installation and service technicians.

Collaborate with project manager to assess manpower and scheduling requirements.

Maintain a master calendar of all ongoing and upcoming security projects.

Confirm technician availability, certifications, and readiness for assigned tasks.

Schedule site visits, deliveries, equipment rentals, and subcontractors as needed.

Track and adjust schedules based on project changes or delays.

Serve as primary point of contact for clients, ensuring clear communication and timely updates.

Assist in monitoring progress and resolving issues promptly to keep projects on schedule.

Communicate scheduling changes clearly and promptly to all stakeholders.

Monitor technician check-ins, time tracking, and job completion status.

Maintain detailed records using project management and scheduling software (e.g., Service Fusion, Monday).

Provide administrative support, including report generation, documentation, and meeting coordination.

Assist in managing inventory availability for scheduled projects.

Register Alarm.com and CMS accounts.

Respond to and assist with all technical support calls. Aviation Maintenance Administrationmen

U.S Navy, USA

2024 - 2025

Aviation Maintenance Administrationmen (AZ) are tasked with managing Naval aircraft maintenance to keep aircraft and aviation equipment in top working order.

Scheduling aircraft inspections and issuing work orders

Inspecting and performing detailed maintenance on all internal and external aircraft systems

Operating and maintaining aircraft launch and landing gear systems

Maintaining engine logbooks and associated aircraft records

Compiling data on aircraft system reliability trends

Managing libraries of technical publications and reports

Administrative tasks such as filing and preparing reports and correspondence

Performing computer database and system analysis Dispatch Logistics Coordinator

Pair Electronics, Greenville, NC United States

2023 - 2024

Create, manage, and optimize daily resource allocation for projects and service calls, ensuring operational efficiency.

Manage and coordinate daily technician schedules to maximize productivity and meet project deadlines.

Collaborate with project managers and service teams to align on project requirements and timelines.

Resolve scheduling conflicts and implement changes with minimal disruption, maintaining clear communication with all stakeholders.

Deliver professional and courteous customer service via phone, handling high call volumes effectively.

Address customer inquiries, resolve issues, and route calls to appropriate departments to ensure timely support.

Respond promptly to emails, providing updates and information on upcoming projects. Loan Counselor

CIG Financial, Fort Lauderdale, FL United States 2022 - 2023

Placed outbound collections calls daily, consistently meeting or exceeding contact and collection targets.

Processed payments daily using Speedpay and PayNearMe platforms to ensure timely account resolution.

Assisted customers facing hardships by arranging due date modifications and deferments to support account retention.

Executed collections calls and correspondence in a fast-paced, goal-driven environment, maintaining high productivity levels.

Prepared and submitted documentation for supervisor approval to facilitate account adjustments and approvals.

Conducted skip traces and managed hard-to-collect accounts to recover outstanding debts.

Advised customers on monthly payment guidelines, securing timely automobile loan payments and maintaining finance compliance.

Directed collections department operations to maximize profitability, resolve disputes on late-stage accounts, and minimize losses under finance contracts.

Monitored daily collections portfolios to develop strategies that enhanced recovery rates and reduced aged receivables.

Administrative Assistant / G.M Assist.

Artistic Pavers MFG., North Miami, Florida United States 2017 - 2023

Quick Books, Word, Excel,and manage high value emails daily

Trained new, incoming employees and overlooked current employees to assure company policies are being followed, accepted payments in form of card transactions, checks, wire transfers.

Provided excellent customer service in order to form customer connections.

Following up with customers when needed. Answering high value incoming calls daily.

Signed for packages, making copies, sending faxes, ext.

Enter in all inbound and out bond customer orders, purchase orders and invoices.

Process payments when needed. Assist Accounting when out of office.

Production entry and production scheduling weekly.

Assist General manager to facilitate the organization of company inventory monthly including reports.

Dispatched all outbound and inbound trucks nationwide.

Established pallet rates with LTL carriers as low as $27 per skid up to 3500 lbs.

Negotiated truckload rates with local carriers to reduce the cost of inbound shipping to South Florida and Arizona.

Negotiated truckload rates with out of state carriers to reduce the cost of outbound shipping to take advantage of trucks deadheading.

Ensured that inventory is received appropriately and safely stored in the warehouse.

Negotiated agreements with key vendors and transporters. Administrative Assistant

U.S.A Parking At The W in South Beach, South Beach, FL United States 2016 - 2017

Provide exemplary customer service by welcoming guests to the establishment, opening and closing their car doors, providing excellent customer service, and efficiently and carefully parking guest vehicles in designated locations.

Established positive guest relationships through the consistent delivery of excellent customer service.

Provide accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions with require attention and or repair. Obeys all traffic laws on and off property.

Developed strong communication skills with guests' and teamwork with co-workers.

Organized work materials and cleaned work area as needed

Created an efficient system to ensure guest's received the highest level of customer service when dropping off and retrieving their vehicle.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Customer Service/ Order Processing

Satco Products, Miami, FL United States

2010 - 2015

Assisting clients with any returns, questions or issues they may have with their orders in person,over the phone, and via email.

Answering incoming calls in a professional courteous manner.

Providing a superior level of customer service to all vendors and sales representatives.

Assisting customers with filled claims and returns with all proper information and documents to be processed with a corporate office.

Working along the credit department in the corporate office to ensure diligence on all claims and credits processed.

Communicate with warehouse manager and assistance to ensure all returns are inspected and documents have been provided by vendors

Verification and order entries preformed in a timely matter.

Process inventory yearly with entire office.

Assist supervisor with deadlines.

Work with all MS Office programs to ensure proper organization.

Assist receptionist with filing, verification of orders, and order filling for vendors.

Fax, photocopy, scan and email any proper documents to vendors.

Sort UPS, FedEx and freight documents file and label weekly, monthly and yearly shipments. EDUCATION

Beauty Schools of America Hialeah, Florida

Cosmetology, GPA: 3.0

2005 - 2009

Miami Beach Sr. High Miami Beach, Florida

High school diploma, GPA: 3.0

2005

LICENSES AND CERTIFICATIONS

Florida Licensed Public Notary

My Commission

HH 168430

Exp: 9/27/2025

SKILLS

Quick books and Adobe knowledge

Excellent people and verbal communication skills

Data entry skills

Great attention to detail

Time-management skills Ability to work in a fast-paced environment and remain calm while doing so

Good leadership skill, able to accept criticism, good decision-making and problem-solving skills

Microsoft Office Suite (Word and Excel)

Microsoft outlook

Service Fusion

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