French-English Translation & Technical Writing Specialist

Audrey Ellenore C. LOEMBA

Main residence :

Alley bordering the Tchimbambouka district and the Britone factory. Plot 2, block 81, section BN2, Ngoyo district

Pointe-Noire / Republic of Congo

E-mail :

***********@*****.***

**********************.******@************-*****.*** 1 - SUMMARY

Bilingual operations and translation specialist with extensive experience in enhancing communication strategies and operational efficiency. Improved customer satisfaction scores by implementing robust quality assurance processes. Achieved a 25% reduction in delivery delays through effective project management materials, driving impactful solutions across diverse markets. 2 - PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

EURO EXIM BANK - Trade finance professional / June 2026 to present Facilitated bank guarantees for importers and exporters. Developed strategic partnerships between Euro Exim Bank and Congolese companies. Conducted market analysis and assessed customer needs to define effective communication plans.

-Established strong relationships with key stakeholders to enhance trade operations

-Delivered tailored solutions based on customer

requirements and market insights

-Coordinated promotional activities to drive awareness and engagement.

SPREV, Pointe-Noire / CONGO —Head of virtual administrative support / January/2024 to November/2025

Oversaw translation and editing teams of 8 to 14 freelancers, enhancing quality assurance processes that boosted customer satisfaction scores from 78 to 106. Developed and delivered teaching units and training courses in marketing and events. Managed translation into African languages while overseeing a semi-annual operating budget of $ 6 million.

-Improved customer satisfaction through effective quality assurance processes

-Delivered impactful training courses in marketing and events

-Managed translation efforts across multiple African languages

-Oversaw a $ 6 million operating budget efficiently. Phone:

(002**-**-***-**-**

Profil:

https://www.linkedin.com/in/loe

mbaudrey/

Self-employed on

Upwork.com:

https://www.upwork.com/fre

elancers/~01b5f20100db1cc81

7?viewMode=1

WORKING LANGUAGES:

French (native speaker)

English (fluent in writing)

Kituba (native speaker)

VA - SoftPubli, Mexico — Consultant (REMOTE WORKING) / June/2015 - to january 2024

Designed and maintained production dashboards using Asana and custom spreadsheets to track key performance indicators, achieving a 25% reduction in delivery delays over six months. Led the creation and upkeep of technical procedures and security protocols, overseeing deployment and compliance checks with team members. Trained staff in collaboration and productivity tools like Slack, DocuSign and Photoshop, producing technical documentation and managing deliverables for clients in North America and African markets.

-Achieved a 25% reduction in delivery delays within six months

-Developed and implemented technical procedures and security protocols

-Trained staff on collaboration tools to enhance productivity

-Managed deliverables for diverse clients across multiple regions.

Djeno Power Station, Pointe-Noire — Team Leader /

February/2003 - september/2018

Oversaw synchronisation with the national electricity network and ensured smooth production operations in the control room. Managed the writing of incident reports and coordinated the consignment of electrical equipment to maintain operational efficiency.

-Supervised control room staff to enhance workflow and safety

-Developed incident reporting protocols to improve response times

-Streamlined equipment consignment processes, reducing delays

3 - EDUCATION

- European Diploma of Higher Education (Licence), CEFIG & ENACO

(Burkina Faso)

2013 - 2014: Distribution Management

- University Diploma of Technology, CEFIG of Ouagadougou (Burkina Faso)

1997 - 2000: Computer analysis and programming

- Marien Ngouabi University, Faculty of Letters and Human Sciences

(Congo) / 1993-1994: Auditor of the linguistics course

- Baccalaureate, Lycée Poaty Bernard to Pointe-Noire (Congo) 1990-1993: Mechanical engineering

2

4 - AREAS OF EXPERTISE

EXPERTISE LEVEL

Quality

assurance

Expert

Project

Management

Intermediate

Customer

satisfaction

Expert

Bilingual

communication

Expert

Technical

documentation

Expert

Training and

development

Expert

3

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