IT Infrastructure & Helpdesk Leadership

ERIC TALTON

****.********@*****.*** • LinkedIn:https://www.linkedin.com/in/eric-talton-mba-85b1417/• 850-***-****

CAREER OBJECTIVE

Talented Information Technology (IT) leader with over 25 years of experience boosting companies’ capabilities and productivity through effective and efficient IT deployment and management. Solution-focused manager, respected for championing and integrating new technology, while thinking creatively to implement client solutions on time and under budget. WorksseamlesslywithtechniciansandcompanymanagementonsiteandremotelytoachieveITand business goals.A polished professional with top-notch communication skills.Adept at strategic planning, budget and vendor management, and hiring and training top-performing IT professionals.

LEADERSHIP SKILLS

Project Management • Client Management • Vendor Management • Budget Management • Analytical & Business Support • Team Leadership & Training • Strategic Planning • Process Improvement Policymaker Budgeting

TECHNICAL SKILLS

Wired & Wireless Network Administration • Network Design • Agile Framework - LEAN • Network Security • Telephony • Java JavaScript • Object Oriented Programming • Technology Support Servers (Windows\Linux) • Prototype • Cisco • Fortinet • Virtual Machines • Google VM • Active Directory • Imaging • Remote Access • Desktop Support • Netsuite, • SAP

PROFESSIONAL EXPERIENCE

Warabeya North America - Lewisville, Tx Jan 2025 - Sept 2025 IT Supervisor

● Ran IT Asset Management for company, providing desktops, laptop and tablets to those that require it

● Provide documentation for the areas that require documentation

● Tested network for hardware issues and determined the correct fix for the issues

● Provide Help Desk service to Texas, Virginia and Ohio locations

● Built out networks for new locations

● Began documentation for disaster recovery

Continental Battery Systems - Dallas, Tx Feb 2019 - Aug 2023 IT Infrastructure Manager

● Created the Helpdesk Systems that allows all calls coming into main office to route to Helpdesk queue

● Established relationships with vendors that ensured sites were operational ● Vendor contract negotiations, vendor evaluation, and management of various contractor resources

● Worked with Google Suite to get systems operating on the network

● Started transition from Cradlepoint to Fortinet

● Implemented process for documenting devices, as well as hardware, and helping the company establish standards of work, best practices and project management procedures ● Documented Helpdesk tickets worked, completed, and reopened

● Responsible for bill approval from vendors for branch locations

● Started process for monitoring circuit outage or if the site was up

● Process improvement policy writing and management of outcomes

● Linux Mint along with other programs.

Snelling Staffing LLC – Dallas, TX May 2017-Feb 2019 Infrastructure Operations Coordinator

● Interface with cloud service providers, coordinate their work, monitor compliance with contract Service Level Agreements (SLAs), and track the expenses compared to budget plan ● Report relationship status to Management as the primary point of contact for infrastructure vendors and established a coaching approach to partnerships and peers within the organization

● Interface with and coordinates the work of telecom service providers for voice and data services, helped negotiate contracts and best practices for vendor engagement

● Coordinate large technology transformation of applicant tracking system project – Bullhorn

● Monitor compliance with contract SLAs, track expenses compared to the budget plan, report relationship status to management, and manage other infrastructure contracts

● Keep track of renewal dates and process the renewals, and perform system administration tasks not covered under the service provider’s contracts to build better policy practices

● Manage Corporate and Branch LAN/WAN network including Meraki and Cisco switches

● Coordinator of issue resolutions with telecom service providers, and manage Corporate and Branch VOIP solutions

● Procurement and financial services responsibilities among vendor network ● Coordinate issue resolutions with service providers, and provide help desk support as needed AltaPointe Health Systems – Mobile, AL December 2014-April 2017 IT Systems Manager

● Provided design support and implementation of networks to address growth within the organization

● Restructured support organization to assist in the needs of the organization efficiently; and allocated training and development opportunities for staff to increase the specialization of departmental tasks and activities

● Facilitated Management Information Systems operations and established departmental policies and procedures to better align with company vision and goals

● Managed vendor contracts and relationships, and led support and maintenance of electronic health records (EHR) system

● Developed and implemented an efficient security assessment plan to assure compliance with HIPPA regulations and remediated findings

● Managed helpdesk program and staff, and established Key Process Indicators (KPIs) o Implemented network and telephony projects, which saved over 52% of monthly spending; led cost-saving initiatives to lower spending related to infrastructure costs Genwest System Inc. – Mobile, AL August 2014-December 2014 Infrastructure Support Manager

● Supported the Department of Commerce facility including Cisco network and EMC server environment

● Project development and implementation in support of the Disaster Response Center

● Managed FISMA assessment documentation, preparation included CAR Computer Sciences Corporation—Foley, AL February 2 013 to November 2013 IT Site & Service Delivery Manager

United Technologies Contract

●Led a team of top-performing technicians in deliveringa wide gamut of services for 22 United Technologies sites located within the U.S. and Brazil. Oversaw the IT needs for the company’s sites, including hardware build and installation, deployment of first-time applications and processes, network management, and routine desktop support

● Monitored service level agreements and performance to those agreements for each site, and seamlessly set priorities, scheduled work, and allocated resources for on-site technicians

●ServedasaliaisonforUnitedTechnologies’management,ensuringclientsatisfactionthroughrapid response resolutions to issues,handled problems with poise,whilemaintaininganopen,positive line of communication

● Maintained a team that consistently met project deadlines,kept project costs under budget,and provided training and development to customers to increase client satisfaction;providedongoing coaching regarding industry best practices;and provided thorough performance evaluations focused on continuous improvement

● Managed key projects to include active directory migration; and searched for new ways to help employees work more efficiently while reducing company expenditures Goodrich Aerostructures—Foley, AL 2011 to 2013

Manager of Information Technology

● Led a team of seven IT professionals and provided a range of services to sites in Alabama, Texas, and Florida

● Managed the IT budget, developed cost estimates, and hired vendors and suppliers

●HiredITprofessionalsandensuredstaffwereefficient,reliable,andpositionedtosucceedthrough providing ongoing training,one-on-one coaching,andregularperformanceevaluations.Proposed and led LEAN activities within information technology to improve workflow and standardize processes

●Supportedthecompany’sstrategicinitiativesthrougheffectiveresourceallocationandprioritization, and identified and spearheaded the implementation of cost-reduction opportunities.Scheduled projects that included major IT initiatives coinciding with the company’s expansion to other cities and buildings;as well as,coordinated IT support for multi-site disaster recovery exercises within the organization

● Directly managed telephony and WAN projects for facilities in South America and France o Saved the company more than $40K by renegotiating contracts for telephony at all site locations and implemented VOIP to save money on toll costs

o Additionally saved funds through the virtualization of servers to reduce hardware costs o Utilizing LEAN Tools, improved performance on Service Level Agreements (SLAs) from 77% to over 92% over two years

Goodrich Aerostructures—San Marcos, TX 2002 to 2011 IT Team Leader(2008 TO 2011)

● Managed all IT initiatives within the San Marcos,Texas facility.Participated in the formulation of budgetary items for the IT department and keptmanagementabreastofequipmentandsoftware needs. Used Java/JavaScript and Object Oriented Programming within the course of employment

● Supervised two technicians which included: setting priorities, offering guidance on complex projects, and providing training and development on new processes and procedures

●Spearheadedcost-reducingITprojectsatmultipleGoodrichsites,includingVoIPimplementations. LedtheXPeliminationprojectandsuccessfullyupgradedsitestoWindows7,andexpandedsite’s network capability with the transition to power-over-Ethernet network switches System Administrator III(2002 TO 2008)

● Provided desktop support and managed all Goodrich telephony projects,including installations, upgrades,and configuration changes as the sole technician for a building that housed 180 employees

● Performed daily backup operations of unstructured data and provided daily system monitoring through verifying the integrity and availability of all hardware and server resources.Meticulously reviewed system and application logs for potential problems.Repaired and trouble shot the machine controllers used in the production and verification of aircraft parts

● Led cost-reduction and time-saving initiatives,and migrated user accounts and systems fromNT domainintotheactivedirectorytoreducethechanceofauthenticationfailures,andtookadvantage of toll cost reductions through the implementation of mobile VoIP applications

● Troubleshoot Dell Optiplex GX270, GX280 devices for hardware failure, in addition also performed desktop support on HP workstation Z640

EDUCATION

Masters of Business Administrationin InformationSecurity ManagementSaint Leo University, Saint Leo, Florida Bachelor of Sciencein Industrial Technology

Texas State University, San Marcos

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