Customer Service Representative - Call Center
Resume:
Doreen Cartwright
Customer Service Representative - Carnival Cruise Line
Rex, GA 30273
***********@*****.***
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Work Experience
Uber/Lyft Driver
Tylersfurbuddy-Rex, GA
October 2022 to Present
Lift Driver:Taking customer from one area to the next with white Glove Service. Uber Driver: Assisting customer to and from different locations whether it's work,school,the airport etc. Creative Problem Solver
Apollo
Strong Client relations
Multi-line phone talent
Strong interpersonal skills
Strong conflict resolution skills
Detail-Oriented
People-Oriented
Customer-Oriented
Skilled problem solver
Active listening skills
Excellent work ethic
Trained new incoming classes on inhouse systems
Proficient on crs systems such as Amadeus, Apollo systems, Saber etc. Office Manager
TnD Protection Security-Locust Grove, GA
June 2019 to October 2023
Responsible for all shift scheduling,Payrolls,Invoices and other Office Duties. Customer Service Representative
Carnival Cruise Lines-Miami, FL
January 1997 to June 2018
Ensure superior customer experience by addressing customer’s concerns, demonstrating empathy and resolving problems on the spot.
Answered an average of 60+ calls per day by addressing customer inquiries, solving problems and providing new product information.
Customer Service Representative
Carnival Cruise Line-Miami, FL
January 1997 to June 2018
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Answered an average of [60+] calls per day by addressing customer inquiries, solving problems and providing new product information.
housekeeping
Education
High School Diploma
Hawksbill High School-Freeport Bahamas
High School Diploma
Hawksbill High School Freeport
1980
Skills
• Legal aid organization experience
• Library services
• Individual consumer customer service
• Phone customer support
• Phone etiquette
• Typing
• Sales
• Order picking (1 year)
• Technical support representative experience
• Guest services
• Load & unload (3 years)
• MULTI-LINE PHONE
• Customer support
• Customer service (10+ years)
• Analysis skills
• SAP CRM
• CLIENT RELATIONS
• Search engines
• Working with people with disabilities
• Customer support experience within telecommunications industry
• Technical support
• Order inquiry handling
• Warehouse experience
• Mobile applications
• Cleaning
• Profit & loss
• Help desk
• Forklift
• English
• CSR
• Attention to detail
• Hospitality
• Laundry
• Basic math
• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)
• Managing customer accounts
• Call center agent experience
• Providing product information
• Office Management (5 years)
• Delivery driver experience
• Email customer support
• International customer service experience
• Cashiering
• Time management
• Call Center
• Microsoft Word
• Office experience
• Client services
• Technical troubleshooting support
• Conflict Management
• Organizational skills
• Banking
• Janitorial experience
• Computer operation
• Customer issue escalation
• Management
• Retail sales
• AMADEUS
• Microsoft Office (10+ years)
• Windows
• Customer Care
• Microsoft Outlook
• Accounts Payable (4 years)
• Accounts Receivable (7 years)
• Call center experience
• Computer skills (10+ years)
• Phone call management
• DETAIL-ORIENTED
• Microsoft Teams
• Improving customer support response time - Customer support response time improved (1-5%)
• Driving
• Office cleaning
• POS
• Customer support specialist experience
• Customer support experience within hospitality industry
• Live chat
• Billing issue inquiries
• Technical Proficiency
• Internal employee customer service
• 5G
• Ethernet
• Patient monitoring
• Siebel
• Microsoft Excel
• Communication Skills
• Custodial experience
• Customer support experience within e-commerce industry
• Manufacturing
• Data Entry
• Linux
• MULTI-LINE
• Computer literacy
• Order entry
Certifications and Licenses
Non-CDL Class C
Driver's License
Additional Information
SKILLS
Creative problem solver
Strong client relations proficient on crs systems such as Multi-line phone talent Amadeus, Apollo system, Saber etc. Strong interpersonal skills
Strong conflict resolution skills
Detail-oriented
People-oriented
Customer-oriented
Skilled problem solver
Active listening skills
Excellent work ethic
Contact this candidate