Transportation & Logistics Operations Manager

KEIOVONNA POITIER

Operations Manager Transportation & Logistics Customer Service Leadership

Nassau, Bahamas • Phone 242-***-****• Email *********@*****.***• LinkedIn PROFESSIONAL SUMMARY

Accomplished Operations Manager with more than 20 years of experience leading transportation, logistics, fleet management, dispatch, payroll administration, customer service, human resources, recruitment, and business operations. Proven ability to lead high-performing teams, improve operational efficiency, develop policies and procedures, resolve employee and customer concerns, and deliver exceptional service throughout the tourism and transportation industries.

CORE COMPETENCIES

Operations Management • Transportation & Logistics • Fleet Management • Dispatch Operations • Human Resources • Recruitment & Hiring • Payroll Administration • Employee Relations • Customer Service • Leadership • Scheduling • SOP Development • Microsoft Office • QuickBooks • Smartsheet • Easy Track GPS PROFESSIONAL EXPERIENCE

Operations Manager Moss Private Transportation

Apr 2026 – Aug 2026

• Directed all transportation, dispatch, fleet, and shore excursion operations.

• Managed payroll preparation, scheduling, recruitment, onboarding, and employee relations.

• Supervised drivers, dispatchers, tour guides, and administrative personnel.

• Prepared employment contracts, SOPs, investigations, disciplinary documents, and operational memorandums.

• Partnered with executive leadership to improve service quality and operational performance. Operations Coordinator Bahama Blu Ltd.

Jan 2021-Jan 2022

• Oversee daily operations, reservations, logistics, scheduling, and customer service.

• Supported payroll processing, reporting, and office administration. Customer Service Representative / Cashier Global Cuisine Mar 2020 – 2026

• Provided outstanding customer service, cash handling, and front-line support. Billing Clerk / Administrator Queens College

Jan 2020 – Mar 2020

• Managed billing records and administrative documentation. Shuttle Supervisor Bahamas Experience Tours & Travel Ltd. Apr 2018 – Aug 2020

• Supervised approximately 100 buses and 50 vans.

• Managed dispatch operations and daily transportation logistics.

• Awarded Team Leader of the Year (2018).

Controller / Supervisor Leisure Tours & Travel Ltd. Feb 2015 – Jul 2018

• Coordinated fleet operations, payroll records, schedules, and reporting. Dispatcher Dan Knowles Tours & Travel Ltd.

Mar 2015 – Jul 2015

• Coordinated transportation schedules and driver assignments. Dispatcher / Receptionist Bahamas Experience Tours & Travel Ltd. Aug 2008 – Jan 2015

• Managed dispatch communications and front-office operations. Events Coordinator / Secretary / Receptionist Innovative Design Group Ltd. Nov 2005 – Feb 2008

• Coordinated events and provided executive administrative support. Filing Clerk / Cashier / Dispatcher Security Systems International Ltd. Earlier Role

• Performed dispatch, filing, cashier, and office support responsibilities. Sales Clerk Nicole's Beauty Supplies

Earlier Role

• Provided retail sales and customer service.

AWARDS

• Team Leader of the Year (2018)

• Employee of the Year

• Most Productive Employee

• Assistant of the First Quarter

EDUCATION

Business Administration – Omega College

High School Diploma

REFERENCES

Available upon request.

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