Customer Support & Virtual Assistant Specialist

WahResume

KEHINDE ODUOYE

Osogbo, Osun State, Nigeria +234 810-***-**** ***************@*****.*** linkedin.com/in/ kehinde-oduoye-203643341

SUMMARY

Results-driven Customer Support Specialist and Virtual Assistant with over 3 years of experience managing high-volume customer interactions across phone, live chat, email, and digital platforms. Skilled in CRM administration, complaint resolution, escalation management, and administrative support. Recognised for reliability, efficiency, and maintaining strong customer satisfaction while supporting cross-functional teams in fast-paced environments. CORE COMPETENCIES

Customer Support: High-volume interaction handling, inbound and outbound call center operations, live chat and email support, complaint handling and escalation management, client relationship management

Tools & Technology: CRM administration, Zoho CRM, Microsoft Office Suite, Word, Excel, Outlook, Slack, digital support and ticketing platforms Admin & Operations: Virtual and administrative assistance, data entry and records management, reporting and documentation, scheduling and correspondence Soft Skills: Time management and multitasking, active listening and empathy, problem-solving and critical thinking, written and verbal communication PROFESSIONAL EXPERIENCE

Customer Support Representative Aimtoget Technology Limited September 2024 - Present

• Manage 60-100 customer interactions daily via phone, email, and live chat while maintaining consistently high satisfaction ratings.

• Handle 1,000+ inbound and outbound calls monthly, using Zoho CRM to log, track, and resolve issues within defined SLA windows.

• Identify and escalate complex issues through Slack, helping reduce resolution time by coordinating quickly with internal teams.

• Deliver proactive LiveChat support, anticipating customer needs and reducing repeat-contact rates.

• Contribute to team knowledge-base documentation, improving onboarding efficiency for new support agents.

• Awarded Most Reliable Staff of the Year.

Administrative Officer School for Leadership and Associates May 2024 - September 2024

• Coordinated day-to-day administrative operations, maintaining accurate filing and documentation systems.

• Managed scheduling, correspondence, and reporting to support senior management decision- making.

• Served as primary point of contact for clients and visitors, delivering professional and courteous service.

• Assisted with preparation of operational reports and ensured timely submission of key deliverables.

Marketing Officer Slint Institute of Aviation and Technology August 2021 - March 2023

• Planned and executed marketing campaigns that increased prospective-student engagement and brand visibility.

• Handled inquiries from prospective clients, qualifying leads and guiding them through the enrolment process.

• Generated and nurtured leads through targeted outreach, contributing to enrolment growth.

• Maintained accurate records of campaign performance and submitted regular reports to management.

• Awarded Best Worker of the Month.

EDUCATION

B.Sc. Business Administration Federal University of Oye-Ekiti, Ekiti State, Nigeria 2017 - 2023 ADDITIONAL INFORMATION

Availability: Available for immediate employment

Work Preference: Open to remote and on-site roles, flexible hours References: Available upon request

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