Remote Call Center Customer Service Rep
Resume:
Lakesha N. Wade
*** *. ******** ***** ******, TX 75154
***************@*****.***
Job Objective: Remote Call Center Rep
Highlights of Qualifications
●Over six years of experience in the customer service field
●Effective communicator, attentive listener, patient, and ambitious
●Sincerely enjoy working with people, in person and over the phone
Work Experience:
01/2015– current
DallasISD
Teacher
●Facilitate and organize classroom
●Teach lessons based on TEKS
●Solve conflicts that arise in the classroom
●Performed a variety of teacher duties
02/2013 – 08/2013
MMC Group
Data Entry Clerk/ Receptionist
●Greeted visitors and answered phones, routing calls to appropriate departments, create notifications in the system or on paper when necessary
●Performed a variety of secretarial tasks in support of the business
●Input alphabetic and numeric information on keyboard or optical scanner according to screen format with pace and correctness after reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data
●Checked printouts and performed statistical checks for accuracy
10/2010 – 03/2011
Aegis Communication
Right Source Rx Account Specialist
●Follow company policies and procedures
●Answer phone lines and explain products to customers
●Educate members on Right Source Rx
●Processes customer accounts by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. File and organize forms/ paperwork.
02/2010-11/2009
Travel Centers of America
Fuel Desk Attendant
●Answered and transferred calls to different departments
●Dispensed funds to customers cashing checks and general cashier duties
05/2008 – 10/2009
Carter Blood Care
Phlebotomist
●Coordinate blood drives.
●Greet, assist, and screen donors with intake paperwork.
10/2007 – 01/2008
Dillard’s Retail Store
Sales Associate
●Operated a cash register to compute and record sales.
●Performed related clerical duties.
Education:
●Skyline High-Diploma (Honors Graduate)-Dallas, TX
●Associate in Science-Degree-Lancaster, TX
Salary Requirements:
●Available upon request.
References:
●Available upon request.
Recent Employment References:
●Available upon request.
Contact this candidate