Retail Teller Driving Customer Satisfaction

Angela Jackson

Retail Teller

Cincinnati, Ohio

Dynamic Retail Teller with a robust track record in enhancing customer satisfaction and operational efficiency. Expert in processing transactions, account management, and delivering exceptional service, driving customer engagement through tailored product recommendations. Proven ability to minimize errors in transaction processing and champion efficient branch operations. Committed to fostering relationships and ensuring seamless customer experiences in fast-paced environments.

PERSONAL INFORMATION

Address:10559 Winteroak Dr, Cincinnati, Ohio, 45231

Phone Number: 513-***-****

Email Address: ***********@*****.***

SKILLS

Customer Service

Problem Solving

Network Engineering

Application Support

Transaction Processing

Account Management

WORK EXPERIENCE

* Retail Teller at Woodforest National Bank,

Proactively identified and marketed bank products to enhance customer satisfaction. Processed transactions, opened accounts, and managed account maintenance. Conducted branch servicing tasks, including vault balancing and automated teller machine upkeep. Delivered exceptional front-facing customer service.

Drove customer engagement through tailored product recommendations.

Ensured accurate transaction processing, minimizing errors.

Championed efficient branch operations, enhancing overall service quality.

*

Customer Service Associate at FIS Global,

Managed inbound calls in a high-volume call center. Assisted merchants with account inquiries, sales-related issues, and POS equipment troubleshooting. Delivered prompt and effective solutions to enhance customer satisfaction and operational efficiency.

Provided expert guidance on account management and sales processes.

Resolved technical issues with POS systems, ensuring minimal downtime.

Maintained detailed records of customer interactions for quality assurance.

*

Application Tools Support at U.S. Bank,

Supported application tools by implementing updates and modifications requested by various departments. Collaborated with teams to ensure functionality aligned with user needs. Provided timely responses to support inquiries for seamless application performance.

Implemented updates based on departmental requests.

Collaborated with cross-functional teams for tool enhancements.

Delivered responsive support for application issues.

*

Network Engineer Associate at D+H (Formally Harland Financial),

Configured, tested, and installed VPNs and routers for new and replacement sites. Addressed circuit outage issues and provided primary communication support for Electronic Banking. Oversaw installation, cutover, and testing of Secure Gateway VPN backup communications. Monitored Orion SolarWinds for customer connectivity issues.

Resolved circuit outages efficiently, minimising downtime.

Enhanced VPN performance, ensuring reliable communications.

Supported Electronic Banking, improving customer service e experience.

Implemented monitoring systems to proactively detect issues.

*

Network Control Operator at Fifth Third Bank,

Monitored and maintained ATM network using IBM mainframe. Troubleshot issues promptly and escalated to senior network support when necessary.

Ensured optimal network performance through constant surveillance.

Collaborated with team to implement improvements and updates.

Documented incidents and resolutions to streamline future processes.

*

Senior Network Analyst at U.S. Bank,

Oversaw second level support for a network of 7000+ ATMs and 2500 branches. Monitored network performance and resolved complex issues. Managed Disaster Recovery project for Production Systems, ensuring operational continuity.

Enhanced network reliability through proactive monitoring and troubleshooting.

Spearheaded initiatives to improve system response times and customer satisfaction.

Collaborated with cross-functional teams to implement effective solutions.

EDUCATION

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, Associates Degree in Business Data Management

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, Courses in Finance, Business Management, Business Law, RPG Programming, COBOL, Economics, and Psychology

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