Cybersecurity-Focused Computer Science Student

HERMAJESTY WILLIAMSON

Suffolk, Virginia 757-***-**** ******************@*****.***

SUMMARY OF QUALIFICATIONS

Warm, detail-oriented hospitality professional with hands-on experience delivering fast, friendly service in high-volume, fast-paced environments. Skilled at managing guest flow, multitasking under pressure, and creating a welcoming first impression, with a background spanning front-desk coordination, food service, and high-volume sales support. Comfortable handling cash, POS systems, and sensitive customer information with accuracy and discretion. Adaptable and quick on her feet, ready to take on hosting, serving, bartending support, or guest-relations roles in a high-energy club or nightlife setting.

RELEVANT EXPERIENCE

Campus Support Coordinator – Front Desk — Arizona College of Nursing, Chesapeake, VA

June 2026 – August 2026

•Served as the first point of contact for students, staff, and visitors, greeting everyone warmly in a fast-paced, professional environment — directly transferable to hosting and greeting guests at the door.

•Handled high-volume incoming calls and in-person inquiries simultaneously, staying calm and organized during peak traffic.

•Managed scheduling, correspondence, and day-to-day coordination across multiple people and priorities at once.

•Collaborated closely with cross-functional teams to keep operations running smoothly under time pressure.

Sandwich Artist / Team Member — Subway

June 2026 – August 2026

•Delivered fast, accurate, and friendly customer service in a high-volume, fast-casual food service environment.

•Took orders, handled cash and card transactions, and maintained order accuracy during rush periods.

•Followed food safety and cleanliness standards while multitasking across the line, register, and dining area.

•Built rapport with regular customers, contributing to a welcoming, upbeat guest experience.

Sales & Customer Service Representative — Call Center, Norfolk, VA

February 2026 – March 2026

•Managed high-volume inbound and outbound calls, delivering consistent, upbeat customer service while meeting sales targets.

•Handled sensitive customer information with accuracy and full compliance with privacy standards.

•Resolved customer concerns in real time and knew when to escalate — strong judgment under pressure.

SKILLS

•Guest Relations, Hosting & Service

•High-Volume / Fast-Paced Environments

•POS Systems, Cash & Card Handling

•Multitasking & Time Management

•Team Collaboration

•Clear, Friendly Communication

•Conflict Resolution & Composure Under Pressure

•Discretion with Sensitive Information

•Flexible Availability (Nights & Weekends)

•Microsoft Excel & Office

EDUCATION

B.S. in Computer Science, Cybersecurity Track — Norfolk State University

Expected 2027

Tidewater Community College (Transfer)

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