Office Administration and Customer Support Assistant
Resume:
Summary
Motivated and detail-oriented professional with experience in both customer service and office administration. Skilled in administrative support, data entry, file organization, scheduling, document preparation, and maintaining accurate records. Experienced in answering and directing phone calls, managing emails, updating computer systems, organizing employee files, and handling confidential information with professionalism. Recognized for a positive attitude, strong communication, teamwork, and the ability to multitask in fast-paced environments while delivering excellent service and supporting daily office operations.
Authorized to work in the US for any employer
Work experience
Package Handler
OnTrac • 3500 tricenter Blvd
August 2026 to Present
• Loaded, unloaded, sorted, and organized packages efficiently in a fast-paced warehouse environment.
• Scanned and labeled packages to ensure accurate processing and timely shipment.
• Operated safely around warehouse equipment while following company safety procedures.
• Lifted, moved, and stacked packages of various sizes and weights while maintaining productivity.
• Worked collaboratively with team members to meet daily production and shipping goals.
• Maintained an organized and clean work area while handling high volumes of packages.
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Office Intern
B&C Care System • 2915 guess road
March 2026 to August 2026
• Help w/ general office work
• Organize & keep track of files
• Update information in computer systems
• Help w/ scheduling & paperwork
• Answer & direct phone calls
• Check emails & help w/ messages
• Prepare, copy, and hand out documents
Taeler Lee
************@*****.***
Durham, NC 27707
• Make sure records are correct
• Help with reports & data
• Organize new employee files
• Keep information private & follow rules
• Work with others on office tasks & projects
Team Member
Tropical Smoothie Cafe • Washington, DC
August 2022 to January 2026
• Earned Employee of the Month award by consistently delivering exceptional customer service and maintaining a positive attitude
• Improved team efficiency and reduced training time by training and mentoring new team members
• Received positive customer feedback by providing personalized recommendations and creating a welcoming atmosphere
• Reduced wait times by 10% during peak hours by collaborating with the team to streamline the order-taking process Waitress
Word of Mouth • Washington, DC
January 2022 to December 2024
• Enhanced guest satisfaction by greeting every customer with a warm welcome and ensuring a superior guest experience
• Maintained clean retail displays, including condiment stations and guest areas, to uphold presentation standards
• Ensured health and safety compliance by maintaining sanitation of equipment, utensils, and supplies
• Improved shift efficiency by thoroughly cleaning equipment and work area at the end of each shift Professional Development
Honor U Performance Arts Academy • Washington, DC
June 2021 to July 2021
• Developed work readiness and personal development skills by engaging in a learning experience focused on writing for film and acting
Education
Early Childhood Education (College)
North Carolina Central University • Durham, NC
August 2024 to Present
Junior High School Education
Bard High School Early College • Washington, DC
August 2020 to June 2024
Skills
File and record management Communication Skills Organizing materials Greeting customers and guests Computer operation Teamwork Time Management Office supply management Employee data management - Writing Skills Food Preparation Research Administrative support Administrative experience Microsoft Office Data analysis skills Mail management Guest services Process Improvement Document management Attention to detail Scanning Physical document handling
Languages
English
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