Executive Administrative Professional

LALENA ISOM

Tehachapi, CA 916-***-**** ******.**********@*****.***

Executive Administrative Professional

Highly organized and dependable administrative professional offering over ten years of experience supporting attorneys, clients, doctors and business operations in professional environments. Recognized for maintaining strict confidentiality, managing detailed documentation, and providing high-level administrative support in fast-paced, deadline-driven settings. Strong communicator with proficiency in Microsoft Office Suite and a proven ability to manage multiple priorities with professionalism and discretion.

Areas of Knowledge & Expertise

Time Management and Multitasking

Calendar & Schedule Management (Outlook)

Meeting Coordination & Preparation

Maintenance Coordination

Workflow Coordination & Process Efficiency

Compliance & Policy Adherence

Organization and File Management

Client and Vendor Communication

Contract Management

Conflict Resolution

Professional Overview

Keller Williams, Tehachapi Summit Real Estate (Formerly RE/MAX Tehachapi)

& Country Real Estate, Tehachapi, CA 2015 – Present

REALTOR ASSOCIATE

Managed all aspects of a high-volume real estate practice, maintaining a consistent ranking among the top 10 percent of producers prior to 2020. Oversaw transaction coordination, client communication, and documentation management from contract to close, ensuring accuracy, compliance, and timely execution. Utilized multiple systems and software to track activity, maintain organized records, and manage competing priorities while maintaining a high standard of professionalism and attention to detail in a fast-paced, deadline-driven environment.

Developed strong client relationships through clear communication and consistent follow-through.

Utilized multiple systems and tools to track, organize, and manage business operations efficiently.

Coldwell Banker Best Realty, Tehachapi, CA 2013 – 2015

ADMIN TO CHRISTY RABE, BROKER ASSOCIATE

Provided administrative and transaction support to a high-producing real estate agent operating primarily in the field, requiring strong independence and self-direction. Supported the implementation and organization of new business systems with focus on lead tracking and database management. Oversaw escrow activity, ensuring documentation was complete, accurate, and properly uploaded into transaction management systems, while managing backend operations for foreclosure listings requiring detailed data entry to support compliance and timely processing.

Demonstrated adaptability by learning and implementing new systems and workflows to support business growth.

Country Real Estate, Tehachapi, CA 2010 – 2013

ADMIN TO TERRI JUERGENS, BROKER ASSOCIATE

Provided comprehensive administrative support to a top-producing Realtor during a transition to a new brokerage. Led the implementation of a paperless filing system to improve organization and accessibility of transaction records. Managed transaction files, marketing materials, and scheduling while coordinating client communications and overseeing document execution to ensure smooth and timely transactions. Trained and provided oversight to two additional assistants, supporting consistency and efficiency across workflows.

Played a key role in establishing office operations during a brokerage transition, implementing systems that improved organization and workflow efficiency.

Klein DeNatale Goldner, Bakersfield, CA

2007 – 2010

LEGAL ASSISTANT

Provided administrative support in a high-volume litigation environment, supporting multiple attorneys across specialized teams. Initially assigned to a four-attorney product liability team and later selected to support senior attorneys and partners across additional practice groups. Progressed into a lead administrative role coordinating workflow and managing case files for a seven-attorney team. Maintained accuracy and organization across all matters while prioritizing competing deadlines and adapting to evolving team needs in a fast-paced setting.

Reviewed incoming documentation for completeness and accuracy, identifying discrepancies and resolving issues prior to submission

Communicated with clients and external parties in a professional manner, providing procedural information and support in time-sensitive situations

Law Offices of Steven J. Malberg &

Law Offices of Joesph D. Modlin, Roseville, CA 2002 – 2007

LEGAL ASSISTANT

Provided administrative and case support within a personal injury and estate planning practice, utilizing a strong foundation in medical terminology to assist in pre-litigation matters. Prepared and submitted settlement demand packages and supported case progression through organized documentation. Negotiated with medical providers to reduce outstanding balances and improve client outcomes. Conducted client intakes and organized information for attorney review while assisting in the preparation of estate planning documents, including revocable, irrevocable, and special needs trusts.

Recognized for quickly learning legal processes and contributing effectively without prior legal experience.

Sutter Health, California August to October 2002

MEDICAL RECEPTIONIST

Scheduled appointments, documented and routed patient messages, screened concerns under office protocols for urgent symptoms, and referred medication concerns to clinical staff.

Education

University of Phoenix

Bachelor of Science in Applied Psychology In Progress

College of the Sierra

Associate of Arts (AA) Liberal Arts 2003

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