Compassionate Concierge and Dental Assistant

nicole m. simmermon

TUCSON, AZ ***** • 520-***-**** • *******@*****.***

SKILLS

Customer service

Compassion

Communication expert

Friendly, outgoing personality

Reception office and recordkeeping skills

Microsoft Office and proprietary programs

CAREER FOCUS

To obtain a challenging position which will utilize my experience, education and interpersonal skills.

Strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

EXPERIENCE

Volunteer Concierge Coordinator, 2020 to 2025

Tucson Medical Center (TMC)

Managed a front desk in post-surgery wing communicating by phone, in person or through other TMC proprietary communication system with over 100 people daily.

Managed responses to walk-in visitors often confused and grieving (or angry) to create calming environment for conversation about their needs.

Actively listened to uncover the caller’s or visitor’s goal in order to provide best possible experience for family or friends needing information and assistance.

Learned details of all locations and functions at TMC (over 10 separate buildings over 20 acres) to provide accurate and needed information.

Learned volunteer transportation system to be able to arrange for timely visitor transportation in TMC’s “carts” to reach desired or needed location.

Learned and managed a phone/communication system to move calls appropriately with as few further forwarding stops as possible.

Took pride in assisting callers and visitors having their needs met quickly, efficiently, and in a friendly, compassionate manner.

Received “kudos” from volunteer coordinators for successful concierge performance reviews.

Dental, Endodontics and Oral Surgery Assistant

Performed chairside work, record keeping and/or reception for these businesses:

Dr. Ernest Sayer, DDS

Valley Endodontics Specialty Group

Daniel Klemenzode, DDS, Associates in oral and Maxillofacial Surgery

Lisa Fogle, DDS, Cosmetic and Family Dentistry

EDUCATION

Tucson Medical Center: Managing difficult people, switchboard, dispatch, dedicated programs.

Certified Dental Assistant - Pima Medical Institute

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