Administrative Assistant with Call Center Experience

Cynthia L. Brown ADMINISTRATIVE ASSISTANT

): 202-***-**** *: *************@*****.*** : LinkedIn : Washington, DC

Highly organized administrative professional with extensive experience providing comprehensive administrative support in diverse environments, along with expertise in coordinating logist.ics, processing and maintaining records, and overseeing office operations. Proficient in organizing meetings, maintaining schedules, managing executive calendars, and implementing solutions to improve administrative systems and processes. Versatile and able to adapt quickly to changing priorities in high-demand environments while consistently delivering reliable support across a range of administrative tasks.

Administrative Support • Office Operations • Email & Correspondence Management • Meeting & Event Coordination

Project Coordination • Task Management • Client Communication • Document Preparation & Verification

Eligibility & Services Administration • Confidential Record Handling • Cross-functional Collaboration • Time Management

Professional Experience

Administrator, Part-time – National Association of University Women, Washington, DC May 2022 – May 2025

Deliver professional administrative support and assistance in finance support and basic financial tasks.

Oversee the ****@********.*** emails and forward them when necessary.

Handle the preparation and coordination of logistics for executive board meetings.

Schedule repairs and maintenance for property inside headquarters and outside grounds, while providing essential administrative support as needed, including managing and updating databases.

Administrative Assistant – NIH Federal Credit Union, Rockville, MD Dec 2019 – Sep 2021

Sustained business operations during COVID-19 by reporting to headquarters and working remotely.

Handled incoming and outgoing mail to ensure proper processing and regularly updated spreadsheets for departments.

Coordinated the resolution of EOSCAR Credit Bureau disputes by executing informed decisions.

Arranged State National proof of car insurance for internal and external members.

Managed accounts receivable, recorded payments on members’ accounts, and secured necessary supplies for staff.

Identified a recurring issue with returned mail to alert management, which led the IT Department to execute an updated database for distribution across all departments handling outsourced mailings.

Administrative Assistant – Sparks Group, Bethesda, MD Oct 2019 – Dec 2019

Completed an assignment at NIH Federal Credit Union Headquarters to retrieve documents for scanning during an audit and verify personal and financial records for accuracy.

Administrative Assistant / Shipping & Receiving Clerk – Gallman Personnel, Orangeburg, SC Apr 2016 – Jan 2018

Verified that products processed for shipping were assigned to the appropriate courier.

Generated documents, including work orders, bills of lading, and shipping orders, to direct materials efficiently.

Communicated with establishment representatives to correct shipping activities for accuracy, completeness, and shipment conditions.

Certified Peer Support Specialist – UNC Horizons @ WAKE Raleigh, NC Jul 2014 – Feb 2015

Supported individuals to acquire, develop, and strengthen rehabilitative skills essential for recovery.

Evaluated initial and ongoing eligibility to provide county services, including Medicaid, medical, dental, food, job assistance, and related public aid programs.

Analyzed client concerns and requests to research solutions, determine plans, and implement assistance in alignment with county guidelines, policies, and procedures.

Earlier Career:

Business Administrator, Fiscal Operations – University of Pennsylvania, Philadelphia, PA (Jan 2009 – Mar 2011)

Administrative Coordinator, Dental School, Office of the Dean – University of Pennsylvania (Jan 2005–Dec 2008)

Other Experience:

Call Center Agent – Qualfon, Orangeburg, SC (Oct 2015 – Apr 2016)

Call Center Agent – XEROX, Raleigh, NC (Oct 2012 – Jul 2014)

Education & Professional Development

Bachelor of Arts in Business Management – Catholic University of America (In Progress)

Current GPA: 3.65 DC Futures Scholarship Recipient Dean’s List Lead with Light Award (Spring 2024)

Student Worker, Athletic Department: Timekeeper for the CUA Swim Team (Sep 2023 – Present)

Microsoft Office Certifications – Community College Preparatory Academy (Aug 2019)

General Studies – University of Pennsylvania (May 2010)

Activities

Church Secretary Volunteer – Enon Baptist Church, Washington, DC (Oct 2020 – Oct 2021)

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