Virtual Assistant & Customer Support Professional.

DEBORAH OLATAYO • VIRTUAL ASSISTANT Page *

DEBORAH OLATAYO

VIRTUAL ASSISTANT CUSTOMER SUPPORT ADMINISTRATIVE SUPPORT 070******** • *****************@*****.*** • Nigeria PROFESSIONAL SUMMARY

Detail-oriented and dependable Virtual Assistant candidate with practical experience supporting customers, understanding client needs, handling enquiries, resolving issues, and assisting with day-to-day business activities. Skilled in communication, organization, customer service, Microsoft Word, Excel, Google Docs, social media support, data handling, and time management. Brings a calm, professional approach, strong willingness to learn, and the ability to work independently while maintaining accuracy, confidentiality, and good communication.

CORE COMPETENCIES

• Virtual Assistance & Administrative Support

• Customer Service & Client Communication

• Email & WhatsApp Communication

• Data Entry & Basic Data Analysis

• Microsoft Word & Excel

• Google Docs & Digital Tools

• Calendar / Task Organization

• Internet Research & Information Handling

• Social Media Support

• Problem Solving & Complaint Resolution

• Time Management & Attention to Detail

• Written & Verbal Communication

PROFESSIONAL EXPERIENCE

Customer Service & Business Support Assistant — Debbie’s Fashion Hub, Jos 2022 – Present

• Interact directly with customers, identify their needs, answer questions, and help them make suitable purchasing decisions.

• Handle customer concerns professionally and contribute to positive customer experiences through active listening and clear communication.

• Resolved a customer complaint involving an incorrect fabric design by listening carefully, apologizing, identifying a practical solution, and following through.

• Support routine business activities including customer communication, product-related enquiries, social media interactions, and general organization.

• Manage multiple customer requests while maintaining patience, professionalism, accuracy, and attention to detail.

• Developed practical skills in problem solving, relationship management, sales support, and day-to-day business coordination.

EDUCATION

University of Jos (UNIJOS) — B.Sc./B.Tech-related undergraduate study, Science Laboratory Technology Expected Graduation: 2028

Relevant strengths developed through university study include analytical thinking, documentation, accuracy, research, organization, and handling detailed information.

TRAINING & CERTIFICATIONS

• Customer Success — Completed online course

• Data Analysis — Training completed

• Digital Marketing — Training completed

• Fashion Designing — Training completed

• Google Digital Skills — Learning / development in progress DIGITAL & OFFICE SKILLS

Microsoft: Word, Excel Google: Google Docs Communication: Email, WhatsApp Other: Social media, data handling, online research

LANGUAGES

English: Fluent Yoruba: Fluent/Conversational Hausa: Conversational French: Basic Korean: Basic PROFESSIONAL STRENGTHS

Reliable • Organized • Quick learner • Customer-focused • Professional communicator • Problem solver • Adaptable • Detail-oriented • Respectful • Able to work independently DEBORAH OLATAYO • VIRTUAL ASSISTANT Page 2

INTERESTS

Continuous learning, reading, cooking, music, volunteering, and personal development. REFERENCES

Available upon request.

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