Delivery Driver

KEIONNA CHANTE LEE

CUSTOMER OPERATIONS PROCESS IMPROVEMENT REMOTE SUPPORT

Jacksonville, FL 601-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Customer operations and process improvement professional with experience in customer support, billing and service troubleshooting, logistics coordination, inventory operations, audits, training, and documentation. Brings organized follow-through, clear communication, and calm issue resolution to fast-moving, time-sensitive environments.

CORE COMPETENCIES

Customer Support Billing Support Troubleshooting Issue Resolution Process Improvement Compliance and Audits Root-Cause Analysis Cross-Functional Coordination Documentation Training and Onboarding Quality Assurance Remote Support

PROFESSIONAL EXPERIENCE

ITS National, Inc. Jacksonville, FL 2025-2026

Terminal Coordinator

• Coordinated yard, dock, and departure activity for 47+ truck movements per shift while balancing appointment schedules, driver readiness, safety requirements, documentation, and service deadlines.

• Identified a driver-staging and visibility gap linked to 20+ contract-failure incidents and recommended a dock-door staging workflow to improve awareness of onsite drivers and departure readiness.

• Verified trailer inspections, paperwork, straps, registered mail, pre-trip completion, air-pressure and green-light indicators, seals, and departure documentation before release.

• Tracked trip numbers, appointments, dock doors, arrivals, departures, exceptions, and compliance status; completed end-of-shift audits and maintained records for operational follow-up.

• Investigated late arrivals, missing paperwork, equipment readiness, and process exceptions with drivers and facility teams, escalating issues and coordinating corrective action.

• Trained and onboarded drivers on check-in, technology, registered-mail, and safety procedures while reinforcing consistent process adherence.

Mercedes-Benz Warehouse (Contract) Jacksonville, FL 2026

Inventory Associate

• Performed cycle counts and inventory audits, investigated stock discrepancies, and documented movements and adjustments in the warehouse management system.

• Completed 600+ RF scans per shift while maintaining accuracy, inspecting parts for defects, and supporting time-sensitive distribution requirements.

PROFESSIONAL EXPERIENCE CONTINUED

United States Postal Service Jackson, MS 2021-2025

Mail Processing Clerk

• Coordinated high-volume mail and package processing across automated equipment and dock operations while maintaining routing accuracy, security requirements, and strict dispatch deadlines.

• Analyzed mail-flow bottlenecks and sequencing issues, adjusted staging and work preparation, and supported workflow changes that improved continuity and reduced avoidable delays.

• Maintained accountability for sensitive files and packages, followed security and confidentiality procedures, and supported accurate tracking and handoff across processing areas.

• Cross-trained across processing functions and adjusted assignments as staffing and volume changed, helping maintain service performance during high-demand periods.

ADDITIONAL EXPERIENCE

Hudspeth Regional Center Direct Care Worker Pearl, MS 2015-2016

• Documented vital signs, observations, services, and safety concerns while following sanitation, infection-control, confidentiality, and healthcare-team communication procedures.

Arise Virtual Solutions AT&T Account Remote 2012-2013

• Supported AT&T customers with billing questions and troubleshooting, investigated account and service issues, and guided customers through resolution steps.

Additional production experience: Calsonic Kansei (2018-2019), Milwaukee Tools (2017-2018), Levi Strauss & Co. (2017), and Scotts Miracle-Gro (2016-2017).

CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT

Medical Courier Training Certificate - Specimen Handling and Transportation Integrity Delivers Training Issued September 2026 Valid through September 2027

• Training covered HIPAA compliance, bloodborne pathogens, exposure control, safe specimen transportation, specimen integrity, incident reporting, and OSHA and DOT awareness.

Google Project Management Professional Certificate Coursera In Progress

EDUCATION

Bachelor of Science Coursework in Healthcare Administration Jackson State University 12 credits remaining

Associate of Arts in General Studies Hinds Community College 2012

TECHNICAL SKILLS

Microsoft Office Suite Google Drive AS/400 Loop Warehouse Management Systems RF Scanners Process Documentation Operational Audits Cycle Counting

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