Customer Service & Retail Cashier

Liliana Valenzuela

El Paso, TX ***** +1-915-***-**** *************@******.***

Willing to relocate: Anywhere

Work Experience

Front End Cashier

Walmart El Paso, TX

May 2024 to February 2025

Customer service

Cashier

zoning

Customer Service Representative

Directory assistance Dublin, CA

June 2007 to June 2010

CSR - Customer Service Representative

MCI

February 2004 to March 2006

• Assisted customers with a warm and professional attitude

• Interacted with customers through live chat

Education

GED

EPCC El Paso, TX

March 2001 to December 2001

Upper secondary education

Skills

Working with people with disabilities Route driving Spanish Retail management Customer support Payment verification Mobile devices Computer Operation Technical Proficiency Technical support Microsoft Office Customer service Stocking Computer literacy Customer satisfaction surveys Writing skills Phone answering Food industry Janitorial experience IVR Supervising experience Cabling Retail sales transactions Clean workspace maintenance Delivery driver experience Machine learning Guest services POS Packing Ethernet Organizational skills Telemarketing Microsoft Excel Time management Convenience store experience Greeting customers Help Desk Order processing Complaint handling Microsoft Word Typing Retail math iOS Managing teams in a customer support role Customer service management Bilingual Improving customer support response time Team development Processing cash transactions 10 key typing Task prioritization Client interaction via phone calls Upselling Management Account Management Microsoft PowerPoint Order fulfillment Phone inquiries Windows Scripting Cash register operations Social media management Cash register Outdoor work Property management Maintaining an organized workspace Staff development Shipping & receiving Technical troubleshooting support Customer complaint resolution Communication skills Productivity software Promoting products Working with geriatric patients Phone call management Customer training Teamwork English In-person customer service Non-technical user support GPS Attention to detail Host/hostess experience Flexibility Phone communication Custodial experience Customer communication Food handling Retail sales Handling customer inquiries Payment reconciliation Individual consumer customer service Customer inquiry handling Telecommunication Phone etiquette Customer Care Basic math Food safety Inventory management Microsoft Outlook Geriatrics POS systems Payment card processing Front desk Balancing cash drawers Call Center Debt collection negotiation Hospitality Grocery store Caregiving Conducting sales calls Cleaning Experience Cashiering Sales Cash Handling Fair Housing regulations

Languages

Bilingual

Spanish - Expert

Multilingual

English

Certifications and Licenses

CDL C

Driver's License

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