PSW and Client Relations Professional

Narinder Kaur Bhullar

647-***-**** **************@*****.*** Brampton, ON

PROFESSIONAL SUMMARY

Customer-focused professional with 10+ years of experience in customer service, relationship building, team coordination and fast-paced client-facing environments. Experienced in understanding customer needs, communicating clearly, resolving concerns, promoting services and building trust. Additional experience in healthcare strengthened attention to detail, client communication, service coordination and professionalism. Comfortable using digital tools, creating service promotions and working independently in remote environments. Seeking a Sales Representative, Customer Success or Digital Marketing opportunity. CORE SKILLS

• Sales & Customer Relationship Management • Lead Follow-Up & Client Engagement

• Digital Marketing & Social Media Promotion • Product / Service Promotion

• Customer Needs Assessment • Upselling & Cross-Selling

• Communication & Relationship Building • Complaint Resolution

• Client Service & Retention • Team Collaboration & Supervision

• Time Management & Organization • Remote & Independent Work PROFESSIONAL EXPERIENCE

Business Owner / Client Relations & Digital Promotion 2026 – Present Bani Aesthetics — Brampton, ON

• Promote skincare and aesthetic services through social media content, promotional materials and digital communication.

• Respond to client inquiries, explain services, understand customer needs and support appointment bookings.

• Build customer relationships through professional communication, follow-up and personalized service recommendations.

• Create service-focused promotional content and maintain a consistent professional brand presence online. Registered Practical Nurse Dec 2022 – Present

Staffy — Brampton, ON

• Communicate professionally with clients, families and care teams to understand needs and provide appropriate service.

• Build trust and maintain strong client relationships through attentive communication, responsiveness and follow-up.

• Coordinate service needs and respond promptly to changing client requirements in a fast-paced environment.

• Maintain accurate records and communicate information clearly while managing multiple priorities independently.

• Provide education and explain services in a clear, customer-focused manner, supporting informed decisions. Registered Practical Nurse Sep 2023 – Jan 2024

Spectrum Healthcare — Brampton, ON

• Conducted initial client assessments and gathered information to understand individual needs and service requirements.

• Built positive client relationships through professional communication, active listening and personalized support.

• Collaborated with healthcare professionals to coordinate services and address client concerns promptly.

• Maintained accurate documentation and communicated updates clearly to support consistent service delivery. Server / Supervisor Jul 2018 – Sep 2021

King Tandoori Restaurants — Brampton, ON

• Built strong customer relationships by identifying needs, recommending menu items and providing attentive service.

• Promoted desserts, appetizers and specialty drinks to support sales and increase customer purchases.

• Handled customer concerns professionally and coordinated with kitchen and service teams to resolve issues.

• Interviewed and supported staff, helped evaluate performance and maintained effective operating schedules.

• Worked efficiently in a high-volume environment while maintaining accuracy, service quality and customer satisfaction. Team Member Apr 2018 – Jun 2018

Tim Hortons — Brampton, ON

• Provided fast, friendly customer service while accurately handling orders and payments.

• Maintained a clean, organized and customer-focused work environment. Server Feb 2014 – Mar 2018

Kwality Sweets & Restaurants — Brampton, ON

• Served customers, answered questions and recommended menu items based on customer preferences.

• Promoted food, beverages and specialty items while providing attentive, personalized service.

• Resolved order concerns promptly and communicated effectively with customers and team members.

• Maintained strong knowledge of menu items and ingredients to assist customers with selections.

• Handled customer transactions and maintained a clean, safe and organized service area. EDUCATION

• Bachelor of Science in Nursing — Malwa College of Nursing, Punjab, India

• General Nursing & Midwifery — Damesh Institute of Nursing, India

• Diploma in Community Mental Health Nursing — Niagara College, Welland, ON (2015) CERTIFICATIONS

First Aid & CPR • Infection Control • Child Abuse Prevention

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