Customer Service & Intake Coordinator
Resume:
Sindy McConnell
Colfax, Ca.
Mobile:916-***-****
email: *******************@*****.***
Customer Service professional managing front desk and intake operations in hospitality and healthcare settings. Processes guest and patient payments accurately, handles high- volume phone and in - person inquiries, and maintains precise records for check- ins and billing. Trains new staff and applies strong communication and organizational skills to improve satisfaction and operational flow. Professional Experience
Best Western Hotel Colfax, California 2024 – 2026
● Greeted guests warmly upon arrival and assisted with check in procedures.
● Managed phone inquiries and provided information about hotel services and amenities.
● Processed guest payments accurately using a hotel management software system. Safeway Auburn, CA Cashier, Bakery, Floral and Online Shopper 2022 - 2024
● Build customer relationships.
● Process payment methods.
● Resolve customer complaints in a timely manner.
New Dawn Treatment Centers Roseville, CA Intake Coordinator 2020 - 2022
● Serve as a direct point of contact for patients, healthcare staff, and third parties by utilizing stellar verbal and written communication skills to answer and respond to questions received via phone, email, or in person in a friendly and professional manner.
● Streamline the patient registration and data platform intake by using exceptional organizational skills to gather patient records, input medical histories, and ensure accurate documentation.
● Exhibit strong attention to detail when heading financial services, including intake of patient financial acknowledgments and signatures, processing payments, and handling ongoing billing requests.
● Facilitate a wide variety of tasks, including taking vitals and urine samples, conducting bag searches, and recording data, to coordinate necessary resources to meet the needs of patients and staff
Delta Dental Rancho Cordova, CA Call Center Representative 2020 - 2020
● Optimized engagement with 200+ customers per day by using strong customer service and computer skills to answer calls, access database systems quickly, and resolve any issues in a simple and seamless process.
● Empowered productive communication needed to work collaboratively, drive work processes, identify deviations needing improvement and create solutions for delays that satisfy customers.
● Improved customer satisfaction by implementing a friendly and outgoing demeanor to connect with customers, problem-solve and troubleshoot issues, resulting in high-quality solutions \ Dave Fechter, Inc. Folsom, CA Tax Preparation Coordinator 2019 - 2019
● Established and maintained strong working relationships by utilizing strong interpersonal and communication skills to work effectively and meet deadlines.
● Simplified communication channels between clients and tax preparers by scheduling appointments, verifying the accuracy of tax forms, and filing tax returns on company data platforms.
● Maintained accuracy of assessing, billing, and collecting various fees and revenues by following all statutory requirements and procedures, ensuring compliance with all company, state, and federal regulations
Courtyard Marriott Hotel Rancho Cordova, CA Front Desk Representative 2015 - 2018
● Fostered working relationships with hotel departments by implementing strong multi-task and people management skills to serve as a liaison and coordinate necessary resources.
● Shattered guest expectations by providing stellar service from booking to check out and conducting follow ups on guests to address and resolve any questions or concerns, ensuring a positive experience.
● Handled a variety of administrative duties in exhibiting an attention to detail and organizational skills to coordinate room cleanings with Housekeeping, resolve any billing issues and assist with the nightly audit.
Additional Experience
Courtyard Marriott Hotel Sales Manager, Catering Supervisor & Call Center Representative Awarded Best Sales & Event Assistant of 1999
RFI Security and Crime Alert Alarm Company, Dispatch Operator Core Competencies Office Administration, Scheduling, Customer Service, Project Management, Volunteer Coordination, Data Entry, Event Planning, Troubleshooting
Technical Skills
Microsoft Office, Google Suite, DocuSign, First-Aid Education & Certifications
Cosumnes River College Hospitality Courses 2004 - 2006
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