IT Support & Computer Repair Technician
Resume:
John Enfield
Las Vegas, NV *****
************@*****.***
To use my training and experience to help people with options, solutions and opportunities. Experience
Private IT Contracts, Las Vegas
Self-Employed
January 2008 – Present
* Clean, repair and upgrade home and small business PCs
* Custom build PCs
* Give recommendations to customers on computer purchases
* Help customers make better use of what they already have
* Set up new computer lab for Community Lutheran Church, Las Vegas LVLUP Expo
Volunteer
April 2024
* Set up and tear down exposition booths, signs, chairs etc.
* Clean up convention center before and after event
* Runner for supervisor
Elderly Caregiver for grandmother, Las Vegas
Volunteer
August 2006 – July 2024
* Housekeeping
* Yard work
* Grocery shopping
* Cooking
* Medical assistance
* Companion
Game Haven, Las Vegas
Associate
May 2000-2010
* Discuss games, gaming hardware and movies with customers
* Help customers find video games and the hardware they need
* Repair game consoles, cartridges and discs when possible
* Helped conduct gaming tournaments at the store
Robert Half Technology – Datanamics Contract Las Vegas Internet Tech Support
May 2008 – July 2008
* Respond to incoming technical calls from hotel guests and staff
* Complete resolution of technical issues
* Follow up with guests regarding open cases
* Use level one server administrator skills to optimize hotel guest connection
* Report problems to supervisors and escalate to level two technicians CompUSA Las Vegas
Service Writer
November 2007 – January 2008
*Diagnose problems with PC and Mac desktops and laptops, printers and electronics
* Inform customers of service options and plans
* Sign in new repairs, documenting issues to be addressed by technicians
* Recommend replacement parts or products if needed
* Perform upgrades and basic repairs
* Keep Tech Pro area of store neat and clean
* Assist co-workers with sales when needed
Circuit City Las Vegas
Product Specialist and Product Flow Team
November 2006 – November 2007
* Greet customers in a friendly, professional manner
* Assist customers in making informed purchases of movies, music, games, software and electronics
* Keep departments looking attractive, orderly and clean
* Update prices and store displays
* Unload trucks and recover sales floor
Blockbuster Video Las Vegas
Sales Associate
October – November 2006
Welcome customers in a professional manner
* Answer customer questions about movies and video games and make recommendations
* Assist customers with rentals and purchases
* Stock and re-organize shelves
* Keep store clean and attractive
Sears and Roebuck Las Vegas
Sales Associate
August – October 2006
* Greet customers in a professional manner
* Recommend electronics, music and video games to meet needs of customers
* Keep department clean and orderly
Natural Resources Conservation Service Fairview and Pawhuska, OK Rangeland Management Specialist
October 2000 – July 2006
* Consult with private landowners, schools and other agencies to develop conservation plans for their land
* Design and conduct educational field days and demonstrations
* Assist with National Land Judging Contest as teacher and proctor
* Team leader of six employees for National Rangeland Inventory in Northeast OK for 2005-2006 Central Grasslands Research Center Streeter, ND
Research Technician
* Assist center manager and graduate students in conducting field experiements
* Speak to large groups at field days explaining the protocols of the experiments I was working on
* Taught new technicians how to do ongoing protocols the second year
* Collected, labeled and mounted plants for a high school science teacher Skills
Customer Service, Consultant Experience, Research Experience, Detail-Oriented, Comptia A+ Computer Training, Experience with Window Operating Systems and Software, Microsoft Word, Excel, Computer Hardware, Website Editor, Copy Editor, Video Game Playtester, Trained Botanist, Desert Gardener Education
University of Nebraska Lincoln Lincoln, NE
B.S. Natural Resources Management Major: Range Science Minor: Agronomy August 1992 – December 1996
Tech Skills LLC Las Vegas
CompTIA A+ Certified IT Technician 2007
College of Southern Nevada, Henderson, NV
Ornamental Horticulture and Landscape Management
Certificate of Achievement 2015
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