Administrative Clerk and Customer Service
Resume:
PROFESSIONAL SUMMARY
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
SKILLS
Knowledgeable of Magik trained in
ICES, proficient in Microsoft Office
software including Word and Excel,
PowerPoint, Social Media,
organization planning,,detail
focused, proficient with office
equipment including; fax machine,
computer.
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CONTACT
*****************@*****.***
Merrillville, Indiana 46410
EXPERIENCE
DCS Assessment Clerk
OCT 2013 - AUG 2022 Department of Child Services, Gary, Indiana Sales Associate
FEB 2002 - AUG 2015 Carson Pirie Scott, Merrillville, Indiana Switchboard Operator
NOV 2010 - OCT 2013 Department of Child Service, Gary, Indiana
• Ensured confidentiality when handling sensitive personal information pertaining to assessments.
• Compiled detailed reports from computerized databases for internal use and public distribution.
• Verified that all required documentation was received prior to processing an assessment appeal request.
• Interpreted data from multiple sources to identify discrepancies or areas requiring further investigation.
• Responded promptly and effectively to inquiries from customers regarding their assessments.
• Completed data entry tasks with strong focus on accuracy and data integrity.
• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
• Organized merchandise displays to promote higher levels of customer engagement.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Performed cleaning tasks, keeping store neat and organized.
• Greeted customers warmly and offered assistance.
• Exhibited exceptional problem solving skills by resolving conflicts between parties over the phone. GERALDINE SMITH
E X P E R I E N C E D A D M I N I S T R A T I V E A S S I S T A N T Intake Clerical
NOV 1996 - NOV 2010 Department of Child Services, Gary, Indiana Front Desk Receptionist
JAN 2008 - OCT 2010 Department of Child Service, Gary, Indiana Trained co-workers to utilize our new information system. Insurance Clerk
AUG 1994 - NOV 1996 Lake County Department of Child Service, Gary, Indiana
• Responded promptly and courteously to caller requests for assistance or information.
• Provided accurate information to callers regarding services, hours of operations, and other general inquiries.
• Operated office equipment such as computers, fax machines, scanners, proficiently.
• Adept at utilizing telephone switchboard systems, including troubleshooting technical issues.
• Assisted in coordinating conference calls for departments and employees by connecting participants together.
• Provided excellent customer service to clients, demonstrating strong interpersonal and communication skills.
• Utilized problem-solving techniques to resolve complex client issues efficiently and effectively.
• Assisted in the development of training materials for new staff members regarding clinical intake protocol.
• Communicated effectively with clients and their families, providing updates on service options, progress, and recommendations for assistance.
• Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
• Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
• Compiled reports from information gathered through computer systems or other sources for management review.
• Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
• Performed data entry and administrative duties such as filing, scanning documents, updating databases.
• Assisted clients in completing applications for insurance coverage and determining appropriate coverage levels.
• Tracked renewal dates for existing policies to ensure that no lapse in coverage occurred.
• Performed administrative duties such as answering phones, responding to emails.
• Involved persons to obtain missing information.
• Organized and worked with detailed office and warehouse records, using computers to enter, access, search, and retrieved data. EDUCATION
Completed coursework towards Master of Science (M.S.) in Business Administration AUG 2023 Southern New Hampshire University, New Hampshire Bachelor of Science (B.S.) in Science Administration APR 2016 Indiana Wesleyan University, Merrillville, Indiana Associate in Arts (A.A.) in Business
APR 2013 Indiana Wesleyan University, Merrillville, Indiana
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