Warehouse & Front Desk Operations Specialist

Amani Williams

Bessemer, AL 205-***-**** ****************@*****.***

**** ****** ***** **

Bessemer, AL 35022

United States

PROFESSIONAL SUMMARY

Reliable and focused professional with background across retail, customer service, and warehouse environments. Proven track record in appointment scheduling, front-desk operations, inventory management, and freight handling. Skilled at resolving customer inquiries efficiently and maintaining seamless daily operations under high-volume pressures. CORE STRENGTHS

Customer Service & Front Desk: Client relations, active listening, conflict resolution, and professional communication.

Job & Appointment Scheduling: Calendar management, timetable optimization, client booking, and priority management.

Warehouse & Logistics: Heavy lifting, pallet jack operation, truck unloading, freight receiving, and inventory organization.

Operational & Financial Integrity: Register reconciliation, payment processing, cash handling, and workspace maintenance.

Performance Under Pressure: Calm and efficient during "rush" periods and intense service moments.

PROFESSIONAL EXPERIENCE

Walmart

Stocker

Bessemer, AL November 2025 – July 2026

Unloaded delivery trucks efficiently, safely handling heavy merchandise and freight to meet tight deadlines.

Operated manual and powered pallet movers to transport high-volume inventory securely across the sales floor and backroom.

Managed stock replenishment, organized warehouse shelves, and maintained accurate product placement to support inventory control.

Exquisite Hair Bar

Scheduler & Front Desk Customer Service

Bessemer, AL February 2024 – June 2025

Over-saw daily front-desk operations, greeting guests and providing attentive, professional customer support.

Managed client appointment scheduling and salon calendars, minimizing booking conflicts and maximizing staff time efficiency.

Handled incoming inquiries via phone and in-person, addressing customer questions and resolving service concerns promptly.

Zaxby’s

Cashier

Bessemer, AL September 2024 – May 2025

Processed guest orders in a fast-paced environment, ensuring high levels of accuracy and speed to minimize wait times.

Managed a cash drawer daily, performing opening and closing duties with zero discrepancies. Collaborated with back-of-house staff to ensure order precision and resolve customer issues immediately.

Maintained a sanitized and safe work environment, adhering to all health and safety protocols. EDUCATION

High School Diploma McAdory High School, McCalla, AL

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