Program Manager - DDD Services and Patient Care

Blaincia Bernard

Newark, NJ ***********@*****.*** Authorized to work in the United States

Professional Summary

Program Manager with experience in DDD services, healthcare, and operations. Skilled in coordinating services, supervising staff, maintaining compliance, and delivering client-centered care. Strong leadership, communication, and organizational skills.

Professional Experience

Customer Service Representative (Remote) Call Center

February 12, 2014 – November 23, 2018

Program Manager – DDD Services AllThings Davina (Nonprofit Organization)

July 10, 2023 – November 18, 2025

- Managed and coordinated DDD services for individuals with developmental disabilities

- Oversaw daily operations, staff scheduling, and service coordination

- Ensured compliance with state regulations and service standards

- Developed and monitored individualized service plans

- Maintained accurate documentation and reports

Resident Care Associate The Bridges at Warwick – Jamison, PA

July 2019 – March 2024

- Assisted residents with daily living activities and personal care

- Provided memory care, dementia, and Alzheimer’s support

Nursing Assistant Golden Home Care – Jersey City, NJ

May 2018 – February 2022

- Delivered in-home patient care and medication assistance

Education

GED / Associate in Accounting Philadelphia, PA (2015–2017)

Skills

Program Management, DDD Services, Patient Care, Medication Administration, Care Plans, HIPAA Compliance, Leadership, Customer Service, Microsoft Office, Bilingual: French & Creole

Certifications

CNA Certified Home Health Aide CPR & AED First Aid Certification Certified Medication Technician

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