Customer Service Representative and Caseworker
Resume:
PROFESSIONAL SUMMARY
Customer-focused professional with extensive experience in
delivering tailored solutions, resolving inquiries, and fostering customer satisfaction across multiple communication channels. Proven ability to manage time effectively, solve problems, and collaborate with diverse teams to achieve goals. Seeking to leverage strong communication and critical thinking skills in a Customer Service Representative role to support team success and drive exceptional customer experiences.
EXPERIENCE
Customer Service Representative
April 2021 - Present Realtruck, Ocala, FL
Caseworker
August 2016 - April 2021 department of children and families, Ocala, FL
Delivered exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
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Assisted customers with product selection, providing tailored recommendations to enhance satisfaction and loyalty.
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Managed customer communications across multiple channels, ensuring timely responses and consistent messaging.
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Assisted clients in navigating social services and resources to support their individual needs.
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Conducted comprehensive assessments to identify client challenges and develop effective intervention strategies.
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Collaborated with multidisciplinary teams to coordinate services and foster community partnerships for clients.
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EDUCATION
May 2006
Vanguard high school, Ocala
CONTACT
***************@******.***
Ocala, FL 34475
SKILLS
• Active listening
• Time management
• Data entry
• Problem-solving
• Critical thinking
• Customer service
NAKEDRA SLATER
CUSTOMER SERVICE REPRESENTATIVE
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