Customer Service and Collections Manager

Keosha Peterson

**** **** ****** **

Ayden nc ***13

252-***-****

Experienced Manager and Customer Service leader supporting clients, patients,

fellow employees and business leaders to optimize outcomes and satisfy unmet needs.

Experience:

Collections Agent, Regional Acceptance Winterville, NC — 2024-Present

• Collect delinquent accounts in a timely, orderly, and professional manner

while following all collection procedures.

• Negotiate payment arrangements with clients to cure delinquency.

• Determine the cause of delinquency and the best course of action to assist

the delinquent customer

• Initiate deferrals on accounts based on written policy guidelines. Customer Service Representative, McKesson Greenville, NC — 2022-2024

• Update customers with their copay information

• Contact pharmacy, doctors, and receptionist to update/confirm patients

information.

• Confirm customer orders and respond to customer feedback via phone,

email or chat platforms.

Assembler, Mega Force Staffing Kinston, NC — 2020-2022

• Send doors down the assembly line.

2

● Working as an operator making sure the product is made and built correctly.

• Measuring and repairing doors

• Carting doors to make sure they go in the correct slot. Shift Leader, Wendy's Greenville, NC — 2013-2020

• Train and reinforce food safety procedures and maintain a safe working

environment.

• Processed customer orders, returns, and exchanges with attention to detail.

• Managed food and labor cost.

• Anticipate issues and take corrective actions during shift. Education and Training

Ayden-Grifton High School Ayden, NC — Diploma, 2012 Skills

• Efficient and Detail-Oriented HIPPA Compliance

• Understanding Customer Needs Time Management

• Creative Problem Solving Conflict Resolution

• Strong Attention to Detail

Contact this candidate