Customer Service and Caregiving Professional
Resume:
Roberta Giles
Milwaukee, WI ***** +1-414-***-**** ********@*****.***
Professional Summary
Dependable team player with experience as a Crew Team Member at McDonald's, Housekeeping Attendant at Best Western, Personal Care Assistant, and Office Administrator. Skilled in customer service, multitasking, and maintaining organized environments. Proven ability to manage multiple priorities, support team goals, and deliver high-quality service in fast-paced settings.
Work Experience
Crew Team Member
McDonald's Baton Rouge, LA
June 2021 to September 2021
• Supported great dining and meal experiences for guests, contributing to positive customer satisfaction scores
• Operated front counter, drive-thru, and other areas to ensure efficient service and reduced wait times
• Assisted other team members to achieve goals, enhancing overall team productivity
• Collaborated with teammates and accepted coaching from management team to improve service quality Housekeeping Attendant
Best Western Hotel Baton Rouge, LA
July 2020 to December 2020
• Washed and put away kitchen dishes, utensils, and glassware to maintain high cleanliness standards
• Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage, extending surface longevity
• Scrubbed floors with special cleaners and equipment to achieve deep clean, improving guest satisfaction
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap to ensure guest comfort
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies for efficient workflow
• Changed bed linens and collected soiled linens for cleaning, supporting hygiene standards
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable for guests Personal Care Assistant
Superior Care Home Health Milwaukee, WI
March 2015 to February 2019
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff to support accurate patient monitoring
• Documented residents' mental status, sleep, and eating patterns in medical record books, ensuring comprehensive care records
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives, improving patient health outcomes
• Conferred with supervisor to discuss patient condition and medical care, facilitating effective care plans
• Scheduled and accompanied clients to medical appointments, ensuring timely access to healthcare
• Assisted clients with daily living needs to maintain self-esteem and general wellness, enhancing quality of life
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping to support independent living
• Planned, prepared, and served meals and snacks according to prescribed diets, contributing to patient health Office Administrator
P.A. Staffing & Associates Milwaukee, WI
1998 to 2001
• Answered office correspondence through emails and phone calls, ensuring prompt communication with clients and staff
• Scheduled appointments to optimize office workflow and maximize staff efficiency
• Performed data entry and management to maintain accurate and organized records
• Cleaned and organized office environment, contributing to a productive and welcoming workspace
• Answered customer questions and requests, providing high-quality service and support Education
GED
Milwaukee Area Technical College Milwaukee, WI
1997 to 1997
Skills
Microsoft Word Typing Food handling Food Preparation and Safety Customer service Medical Documentation Data management Cash register Adaptability and Flexibility Customer Loyalty Cash handling Client Transportation Employee Training and Supervision Organizational skills Inventory Management Sweep Floors Office management Hospitality and Accommodation Food service Front of House Management Sanitation Procedures Food Production Processes Computer skills Appointment Scheduling
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