Medical Assistant with Customer Service Expertise

OBJECTIVE

To obtain a challenging

Medical Assistant position

where my knowledge,

problem-solving skills,

and experience

in patient relations, engaging

and prioritizing patrons and patients

can be utilized to enhance

the patients experiences

in a professional medical

environment.

Tanya

Williams

I am passionate about assisting people in various professional environments, where my experiences and expertise constantly make me strive to create a pleasant atmosphere for patients and patrons alike.

CONTACT

• *****************@*****.***

• 910-***-****

• Belmont, NC 28012

EDUCATION

CENTRAL CAROLINA

COMMUNITY COLLEGE

AS, MEDICAL ASSISTING

SANFORD, NC

1997

CCMA TRAINING AND

RECERTIFICATON THROUGH NPS

2025 TO CURRENT

SKILLS

• Medical Office Receptionist

• Medical Assisting

• Customer Service

• Retail

• NAF-III Library Assistant

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE MICHAEL’S, INC.

November 2024 - Current

I work closely with patrons to understand their needs to assist in translating their crafting needs into a complete projects. Running the front registers and assisting the needs of patrons with an energetic and enthusiastic attitude.

• Resolving complex customer complaints by investigating the root cause of the issue and implementing a solution.

• Participate in regular training sessions to stay updated on policies, product features and industry trends.

• Handled billing inquires including payment processing, refunds, adjustments, and account updates accurately and efficiently.

• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods

OWNER / OPERATOR SUGA SLIMS LLC

February 2015 – Current

Owner of successfully run online boutique of clothing, art and books. I have run this business as a sole proprietor since 2/2015 to current.

• Established strong vendor relationships to negotiate favorable pricing, terms and improve supply chain

efficiency

• Created effective marketing strategies to promote the business and attract new customers

• Utilized Social Media platforms to expand brand

awareness and engage target audience

• Maintained high levels of customer satisfaction through exceptional service delivery

LOWE’S HOME IMPROVEMENT

January 2023 – December 2023

• Customer service rep and the front face for Lowe’s Home Improvement assisting with all the patrons needs, from returns, credit cards and so much more.

• Provided exceptional customer service by promptly addressing inquires, resolving issues, and ensuring customer satisfaction.

• Managed a high volume of calls, emails, consistently meeting or exceeding performance metrics and

response time and resolution.

• Built rapport with patrons through active listening, empathy, and personalized interactions.

Contact this candidate