Customer Service & Remote Assistance Specialist
Resume:
Shantrice Shipman
Certified Caregiver/ Customer Service Representative/Group Reservations Coordinator/ Individual Reservations/Land Air Sea
Miami, FL 33150
*******************@*****.***
Professional Summary
Experoence in Remote Assist
Positive Tone Answering and making Outbound calls. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Self Employed Self-Miami, FL
April 2016 to Present
• Customer Service Representative Responsibilities:
• Serves customers by providing product and service information and resolving product and service problems.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Open customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem
• Selecting and explaining the best solution to solve the problem, expediting corrections or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed Education
High school diploma or GED
Cardiac Sonography
Dade Medical College-Miami, FL, US
August 2016 to October 2016
Criminal Justice (High school diploma)
William H. Turner Technical Arts High School-Miami, FL, US August 1999 to June 2003
Skills
• Quality focus
• Research
• Product knowledge
• Childcare
• Working with people with developmental disabilities
• Order inquiry handling
• Email customer support
• Software troubleshooting
• Time Management
• Management
• Technical Proficiency
• NetSuite
• Medical scheduling
• Microsoft Word
• Caregiving
• Microsoft Word (10+ years)
• Microsoft Outlook (10+ years)
• Call center agent experience
• Customer support experience within telecommunications industry
• Store management
• Phone call management
• Personal training
• Organizational skills
• Curriculum development
• Presentation software
• Customer support experience within government industry
• Certified Caregiver
• Phone customer support
• B2B
• Order processing
• Customer support specialist experience
• Experience with children
• Customer returns handling
• Customer support experience within technology industry
• Small business owner customer support experience
• Customer support - Customer support experience (16-20 years)
• Tech Savvy (10+ years)
• Leadership
• Case Management (10+ years)
• Conflict management
• Windows
• Managing teams in a customer support role - Largest customer support team managed (1-5 team members)
• Hotel experience
• Product demos
• CRM software
• Home & community care
• Sales
• Telemarketing
• ICD-9
• Cold calling
• English
• Improving customer support response time - Customer support response time improved (More than 30%)
• Childhood development
• Social work
• Office experience
• Google Workspace
• Payroll
• ICD-10
• Product management
• Formatting Documents
• Aviation
• Billing issue inquiries
• EMR systems
• Manual handling
• Case management
• Word processing
• Leadership (8 years)
• Customer support experience within non-profit industry
• Listening
• Communication skills
• Customer support experience within finance industry
• Typing
• Alternative dispute resolution
• Benefits administration
• Resolving conflict
• Technology sales
• Human resources
• Interviewing
• Home health
• Microsoft PowerPoint
• Siebel
• Administrative experience
• Productivity software
• Daycare
• Weight loss
• Cooking
• Microsoft Office
• Home care
• Applied behavior analysis
• Early childhood education
• Care plans
• Anatomy knowledge
• School experience
• Microsoft Teams
• Front desk
• Lesson planning
• Technical support representative experience
• Internal employee customer service
• Child protective services
• Hospital experience
• Live chat
• CPR
• Customer training
• Customer service
• Conflict Management (8 years)
• Contracts
• Customer service manager experience
• Non-technical user support
• Mentoring
• LIHTC
• Medical terminology
• Adult education
• Managing customer accounts
• Technical troubleshooting support
• Market knowledge
• Employee relations
• Customer issue escalation
• Business development
• International customer service experience
• Customer support experience within e-commerce industry
• Working with people with disabilities
• Computer skills
• Microsoft Excel
• Microsoft Outlook
• HIPAA
• Technical support
• Customer service video conferencing
• Analyzing information
• HRIS
• Supervising experience
• Multi-tasking
• Phone skills
• Higher education teaching
• Special education
• Providing product information
• Documentation skills
• SAP CRM
• Government agency customer support
• Customer support experience within retail industry
• Heavy lifting
• Executive administrative support
• Computer literacy
• Technical user customer support
• Basic life support
• Bathing assistance
• Weight handling in the workplace
• Individual consumer customer service
• Nutrition
• Behavioral health
• Database management
• Acute care
• Customer support experience within manufacturing industry
• Senior care
• Intake
• Analysis skills
• Skilled nursing facility
• Customer support experience within healthcare industry
• Customer support experience within hospitality industry
• Problem solving
• Pricing
• Accounting
• SugarCRM
• Mediation
• SMS customer support
• Toddler care
• In-person customer service
• Phone etiquette
Certifications and Licenses
Caregiver Certification
Present
Driver's License
PALS Certification
CPR Certification
Special Education Certification
First Aid Certification
Child Development Associate Certification
Senior Professional in Human Resources
SHRM Senior Certified Professional
SHRM Certified Professional
Certified Medication Aide
BLS Certification
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