Remote Executive Support & Program Management

Vanessa Justiniano

R E M O T E E X E C U T I V E S U P P O R T

O P E R A T I O N S P R O G R A M M A N A G E M E N T

EXECUTIVE PROFILE

Strategic and highly trusted executive support professionals with 15+ years of experience partnering with senior leadership in academic medicine and healthcare systems. Known for operational precision, systems optimization, discretion, and proactive problem-solving. Expert in managing complex portfolios, multi-stakeholder communications, scheduling logistics, and high-level program coordination in fast-paced environments.

A detail-oriented, solutions-driven professional who anticipates needs, strengthens executive workflow, and elevates organizational efficiency — especially in remote and hybrid settings.

CORE COMPETENCIES

AA in Business Administration from Ashworth University. Executive Calendar & Priority Management

Cross-Functional Liaison & Stakeholder Communication

Confidential & Sensitive Information Handling

Process Optimization & Workflow Development

Program & Portfolio Management

Remote Collaboration & Digital Systems

Microsoft Office Suite (Advanced Excel)

Elentra Academic Systems Healthcare Platforms

PROFESSIONAL EXPERIENCE

Senior Program Coordinator

University of Miami – Miller School of Medicine 2022–Present

Partner directly with course directors and senior faculty to manage a portfolio of 16 clinical courses serving Phase III medical students.

Serve as primary liaison between executive leadership, faculty, and students

Manage full course lifecycle: scheduling, rosters, learning modules, grading, and compliance

Oversee academic operations within Elentra, including system rollovers and module configuration Coordinate team assignments, rotation scheduling, and evaluation tracking

Draft executive-level communications including orientations, program updates, and narratives

Manage visiting student applications (VSLO), onboarding, and evaluation compliance

Ensure deadlines, accreditation standards, and reporting benchmarks are met without lapse

Anticipate operational gaps and implement process improvements to streamline delivery

Senior Administrative Assistant

University of Miami – Miller School of Medicine 2021–2022

Provided executive-level support to the Director of Internal Medicine and Division of Education.

Managed high-volume scheduling, interviews, and candidate coordination

Created and maintained rotation grids and program schedules for medical cohorts

Oversaw grade reporting and evaluation compliance across academic blocks

Coordinated orientations, OSCEs, didactics, and faculty communications

Processed reimbursements, invoices, and faculty appointments with financial accuracy

Stepped in to cover multiple coordinator roles during staffing transitions

Served as trusted liaison between Program Director and student body

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Vanessa Justiniano

R E M O T E E X E C U T I V E S U P P O R T

O P E R A T I O N S P R O G R A M M A N A G E M E N T

Administrative Assistant III

West Kendall Baptist Hospital 2018–2021

Supported Director of Patient Experience and hospital administration leadership.

Prepared and ensured compliance of hospital grievance documentation (CMS compliant)

Managed departmental scheduling and operational logistics

Maintained Joint Commission policy documentation

Analyzed and prepared Press Ganey & HCAHPS reporting for executive presentations

Supported Board-level and strategic leadership meetings with performance data

Real Estate Accounting Administrative Coordinator

Baptist Health Enterprises 2013–2018

Managed lease payment structures totaling ~$1M monthly across 70+ agreements

Maintained database of 350+ tenant records across 36 properties

Abstracted and tracked financial data with precision and compliance

Partnered with AP to ensure accurate, penalty-free payment processing

Maintained executive reporting for VP of Real Estate

Office Manager

Ideal Medical Center of Miami 2009–2012

Launched and operationalized new medical practice

Grew patient panel to 2,000+ within first year

Managed staffing, bookkeeping, compliance (HIPAA), and community outreach

Led marketing initiatives and public assistance enrollment program

Apheresis Recruiter

OneBlood, Inc. 2006–2009

Organized regional blood drives and hospital partnerships

Managed donor relationships and campaign logistics

Surpassed recruitment benchmarks through relationship-building strategy

ADDITIONAL

Fluent in Spanish (spoken and written)

Experienced in remote and hybrid operational environments

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