Retail Operations & Store Management Leader

MARIA KARBAN

Milwaukee, WI · Willing to Relocate · 216-***-**** · *****.******@*****.***

PROFESSIONAL SUMMARY

Results-driven retail and convenience store leader with 10+ years of experience managing high-volume gas station, retail, and warehouse operations. Proven success increasing sales, reducing shrink, improving profitability, and building productive teams. Skilled in P&L management, inventory control, merchandising, regulatory compliance, vendor coordination, safety training, and day-to-day operational leadership. Seeking a stable leadership role in a professional, non-24-hour operation. PROFESSIONAL EXPERIENCE

Store Leader / Manager

7-Eleven Store #26233 · Willoughby, OH · January 2024 – Present

• Direct daily operations for a $2M+ gas station and convenience store, overseeing fuel, inventory, merchandising, cash controls, compliance, and a team of 10–20 associates.

• Exceeded annual sales goals by 8% through strategic merchandising, labor optimization, and operational improvements.

• Increased store profitability by 12% by improving scheduling efficiency and implementing effective planograms.

• Reduced inventories shrink by 15% through audits, cash controls, and POS checking.

• Managed daily cash deposits of $8,000–$15,000 with zero discrepancies.

• Maintained 100% compliance with UST regulations, fuel safety standards, OSHA requirements, and lottery, tobacco, and alcohol regulations.

• Trained employees on safety procedures, robbery prevention, harassment prevention, and operational best practices.

• Coordinated vendor relationships and led monthly safety meetings and compliance drills. Store Manager

Dollar General · Cleveland, OH · January 2019 – January 2024

• Managed daily store operations, including sales performance, staffing, scheduling, inventory, customer service, and compliance.

• Coached and developed team members to improve productivity, service quality, and operational consistency.

• Optimized inventory levels to reduce stock-outs and improve product availability.

• Controlled operating expenses and collaborated with vendors to improve efficiency.

• Ensured compliance with company policies, safety standards, and operational procedures.

• Led regular team meetings focused on performance, sales goals, and employee development. Order Selector

Harvest Sherwood Food Distributors · Maple Heights, OH · January 2015 – December 2019

• Accurately selected and prepared customer orders using RF scanners and forklifts.

• Consistently exceeded productivity and accuracy standards in a fast-paced distribution environment.

• Trained new employees on warehouse procedures, equipment operation, and workplace safety. CORE SKILLS

P&L Management · Operations Management · Inventory Control · Shrink Reduction · POS Systems · Cash Handling · Team Leadership · Hiring & Training · Scheduling & Labor Management · Vendor Relations · Merchandising · Customer Service · UST Compliance · OSHA & Safety Compliance · Food Safety

EDUCATION

GED

Project Learn · Cleveland, OH

CERTIFICATIONS

• ServSafe Food Handler Certification

• Forklift Certification

• Valid Driver’s License

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