Site Manager & Phlebotomy/Registration Specialist

ANDREA

WALKER

+1-567-***-**** **************@******.***

Mansfield, OH

Results-oriented Site Manager and Phlebotomist with a proven track record in optimizing workflow and enhancing patient experiences. My expertise includes accurate sample handling and efficient registration processes within complex healthcare systems.

Highly skilled healthcare professional with a diverse background in phlebotomy, medical registration, and team leadership. I am committed to patient safety and the delivery of high-quality diagnostic services. Detail-oriented Registrar and Phlebotomist with expertise in insurance verification and clinical intake processes. I have a successful history of reducing claim denials and improving revenue cycle efficiency through accurate documentation.

Versatile medical professional with significant experience in both front-end registration and back-end laboratory support. I leverage my computer literacy and data entry skills to maintain precise medical records and facilitate efficient hospital operations.

Experienced healthcare provider with specialized skills in phlebotomy and medical administration. I aim to utilize my extensive background in sample collection and staff training to contribute to a high-performing medical team. Experience

Phlebotomy Technician / Phlebotomist

OhioHealth Systems August 2017 — September 2019

Implemented robust safety protocols to ensure a secure environment for patients and staff. Facilitated patient interaction by actively listening and addressing concerns to enhance their comfort and experience.

Operated lab equipment efficiently while adhering to standard operating procedures for optimal performance. Executed proper sample handling procedures to maintain specimen integrity and ensure accurate testing results. Performed blood collection techniques with precision to minimize discomfort and ensure patient safety. Trainer and Site Manager

P450 Therapeutics / Gravity Diagnostics 136 Sanctuary Ct. Columbus Ohio 43235 July 2016 — June 2017 Collected samples systematically to ensure accurate diagnostic results. Supervised staff effectively to foster a high-performing team environment. Ensured compliance with regulatory standards to maintain operational integrity. Managed site operations efficiently to optimize workflow and productivity. Conducted training sessions to enhance staff competencies and skills development. Developed training materials that facilitated learning and improved employee performance. Registrar

Avita Health System Ontario, Ohio 08/2025 — Present Managed direct admissions, verified patient demographics and insurance coverage, and processed arrivals for clinical procedures including bloodwork, X-rays, and EKGs. Collected point-of-service payments and handled the transmission of medical records via fax and interface systems. Operated the hospital switchboard to manage internal and external communications.

Verified patient demographics and insurance information during the registration process to ensure billing accuracy. This meticulous attention to detail resulted in a significant reduction in claim denials and improved revenue cycle efficiency.

Managed complex direct admission processes by coordinating with medical staff and preparing necessary documentation. This streamlined workflow decreased patient wait times and enhanced the overall intake experience.

Facilitated the arrival and registration for various clinical procedures including bloodwork, X-rays, and EKGs. By maintaining an organized schedule, I ensured that patients received timely care and clinical departments remained on track.

Processed point-of-service payment collections and reconciled daily financial records accurately. This proactive approach increased upfront revenue and minimized the need for backend collection efforts. Operated a high-volume switchboard for both internal and external communications to facilitate seamless hospital operations. By directing calls accurately and promptly, I improved communication flow between departments and patients.

Education

Madison Adult Career Center, 1998 — 1999

Phlebotomy, Phlebotomist

Certification course for Phlebotomy Technician / Phlebotomist. Madison Comprehensive High School, 1990 — 1993

Diversified Health Occupations / Vocational, Health Occupations Completed comprehensive coursework in medical and healthcare studies, earning state-recognized medical certifications.

Skills

Account Management Capillary Electrophoresis Computer Literacy Computer Proficiency Data Entry Data Management

Employee Training Management Training Phlebotomy

Phlebotomy Technician Public Relations Specimen Processing Venipuncture

CERTIFICATION AND LICENSES

Phlebotomy

Contact this candidate