OCM Lead

Kirsten Modlin

********@*******.*** +1-952-***-**** Excelsior, MN 55331

Summary

Senior change management consultant with deep experience leading complex, enterprise-wide transformation initiatives in matrixed organizations across financial services, healthcare, retail, and nonprofit sectors. Trusted advisor to senior leaders, skilled in building change strategies, assessing impacts, aligning stakeholders, and delivering communications, learning, and coaching plans that accelerate adoption and sustain results. Recognized for strong executive presence, strategic thinking, and the ability to influence across cross-functional teams in fast-moving environments.

Competencies

Enterprise Change Management

Change Strategy & Impact Assessment

Stakeholder Engagement

Executive Coaching & Consulting

Communications & Learning Plans

Cross-Functional Collaboration

Agile & Operational Readiness

Continuous Improvement

Experience

OCM PR Communications Lead – Legal, Business & Government Affairs

March 6 – August 2, 2026

Serve as the CLO’s strategic partner by leading organizational change, managing high-impact projects, and strengthening operational execution across legal, business, and government affairs.

Develop and execute change strategies for high-visibility legal, business, and government affairs initiatives, translating enterprise priorities into phased implementation plans.

Partner with senior leadership and cross-functional stakeholders to assess impacts, align priorities, and design tailored solutions that support adoption and operational readiness.

Lead communications and stakeholder engagement across legal, HR, compliance, operations, and media communications to strengthen alignment and execution.

Provide strategic consulting and coaching to executive leaders, helping teams navigate sensitive regulatory and operational changes across five core business pillars.

Monitor program progress and develop executive dashboards and reporting to evaluate effectiveness, surface risks, and inform leadership decision-making.

Sr. Management Consultant Marketing and Leadership Development - Rhema Bible Training Center (Remote, Volunteer)

February 2018 – January 2026

Spearhead the 'Campus Launch' initiative, aligning global stakeholders to co-create leadership courses for director-level talent across EAME regions.

Collaborate on the production of a global executive newsletter, ensuring timely monthly publication and strategic messaging alignment.

Developed comprehensive social media principles to guide brand voice, content strategy, and platform engagement.

Change Manager HR & Marketing Communications - ABRA Autobody and Glass (Brooklyn Park, MN, USA)

June 2017 - January 2018

Led change management for a $14M ERP implementation, defining the case for change, assessing business impacts, and supporting stakeholder readiness across multiple sites.

Partnered with HR and communications stakeholders to improve employee experience, streamline operations, and reinforce adoption during rollout.

Sr. PM/CM Product Management - UnitedHealthcare (Minnetonka, MN, USA)

March 2015 - March 2016

Spearheaded the Product Management Best Practices initiative, aligning cross-functional teams to improve product delivery and performance.

Program Manager Information Technology - Allianz Life (Golden Valley, MN, USA)

August 2014 - January 2015

Revitalized a high-priority $1.2M eDelivery project, leading a cross-functional team to achieve key revenue targets.

Sr. PM/CM Product Development - UnitedHealthcare (Minnetonka, MN, USA)

January 2014 - July 2014

Contributed to the development of a Premiere Advocacy program on one of UHG's top three initiatives:

Led a complex commercialization program across a matrixed enterprise, driving product readiness, stakeholder alignment, and go-to-market execution.

Organized the launch of a new B2B and B2C product line, contributing to $2.5M in new annual recurring revenue.

Led cross-functional execution of product strategies and schedules, aligning key stakeholders to ensure timely and compliant delivery.

Played a pivotal role in program success by leading marketing strategy execution across diverse business segments, including National and Key Accounts.

Piloted the implementation of In-Market Framework and Best Practices across four product programs to enhance consistency and performance.

Delivered enterprise-wide improvements by implementing change plans, aligning product standards, and establishing key performance indicators.

Designed and delivered sales enablement materials (FAQs) and internal communications, resulting in measurable gains in team productivity.

Program Manager Financial Services - Ameriprise (Minneapolis, MN, USA)

January 2013 - August 2013

Led migration and upgrade of $2.6M internal Financial Services ERP program.

Re-platformed end-of-life UK subsidiary with Epicor technology and restructured application interfaces to ensure international compliance with existing US Financial PeopleSoft systems.

Managed the successful migration from Epicor to PeopleSoft, overseeing various work streams such as vendor partners, HR, Tax, Accounts Payable, General Ledger, and Fixed Assets.

Modernized and streamlined multi-currency and VAT transaction processes in adherence with the Financial SOPs of the organization.

Managed the entire development cycle with fourteen team members from design to pilot stage.

Functioned as a trusted advisor overseeing a $2.6M budget, managing $2.3M in expenses and $300k in capital costs.

Delivered resource management plan, budget, forecast, project & risk/issue management with exec leadership support.

Sr. PM/CM Operational Readiness - Best Buy (Richfield, MN, USA)

July 2012 - January 2013

Partnered with IT and business stakeholders to standardize change and communication processes across digital, sales, marketing, merchandising, and web services teams.

Developed and executed stakeholder communications, deployment support, and training activities to improve readiness and sustain ongoing operations.

Managed program activities, cutover coordination, and issue triage for a major customer-facing initiative, stabilizing the digital experience within budget constraints.

Accomplishments

Over seventy five projects

Education

Change Management Professional

LinkedIn Learning

PMP Bootcamp

January 2018

Crosswinds Learning

Bachelor of Arts in International Business

July 1993

University of Saint Thomas

Dean’s List: 1991

Study Abroad - Seville, SPAIN

Cross Country Team Captain

Methodologies and Standards

PROSCI methodology, PMI / PMBOK, Agile, Waterfall, operational readiness, stakeholder analysis, change impact assessment, communication planning, training strategy, continuous improvement, business architecture, CMMI, Six Sigma, value stream mapping, root cause analysis, ITIL, SDLC, and ERP transformation.

Commercial Software

MS Project Server, MS Office (Word, Excel, PowerPoint, Publisher, Teams, SharePoint, OneNote, Visio) PeopleSoft, Tableau, BMC Remedy, Adobe DC, Adobe Lightroom, Adobe Workfront, XMind: ZEN, Moodle, Epicor, Basecamp, Webex, ZOOM, JotForm, (PPM) Smartsheet, Intuit QuickBooks

References

Available upon request

Contact this candidate