General Manager Driving Profitability and Excellence

Shane Patrick Stumphf, General Manager

Clarksville, 37043, 931-***-****, ********@*******.***,

SUMMARY Accomplished General Manager with over 15 years of experience leading restaurant operations and driving profitability. Proven ability to manage staff, implement cost controls, and maintain exceptional customer service standards. Holds ServSafe and ABC certifications. Eager to leverage extensive leadership in hospitality and a commitment to operational excellence to contribute to Red Lobster Hospitality, LLC's success and sustainable growth. WORK EXPERIENCE

General Manager

O’Charley’s Restaurant and Bar

09/2012 – 09/2026

Directed all restaurant operations, ensuring optimal performance and profitability.

Managed staff performance, including hiring, training, and development to foster a high-achieving team.

Implemented cost-control measures that improved overall financial efficiency.

Maintained exceptional customer service standards, leading to increased guest satisfaction.

General Manager

Michael’s Pizza

08/2007 – 09/2012

Oversaw daily operations, optimizing workflow for increased efficiency. Cultivated a positive work environment, boosting team morale and productivity.

Managed inventory and supply chain logistics to minimize waste and ensure product availability.

Enhanced customer engagement strategies, resulting in repeat business and positive reviews.

Manager

Golden Corral

06/2004 – 07/2006

Supervised front-of-house and back-of-house staff to ensure seamless service delivery.

Assisted in training new employees on operational procedures and service standards.

Monitored food quality and presentation, upholding strict health and safety regulations.

Handled customer inquiries and resolved complaints to maintain service excellence.

Manager

Golden Corral

10/2006 – 06/2007

Executed strategic operational plans to improve service efficiency. Led a team of service professionals, fostering a culture of accountability and teamwork.

Managed scheduling and labor allocation to align with business needs. Contributed to maintaining high standards of cleanliness and operational readiness.

Board Director

Chartwells Dining APSU

07/2006 – 10/2006

Participated in board meetings, providing strategic input on dining services. Advocated for student needs and preferences in menu planning and service improvements.

Collaborated with university stakeholders to ensure alignment with institutional goals.

Assistant Manager

Walmart Stores

03/2002 – 06/2004

Supported store management in daily operations and staff supervision. Managed inventory levels and ensured accurate stock replenishment. Assisted customers with product selection and provided exceptional service. Contributed to maintaining store appearance and adherence to merchandising standards.

Assistant Manager

Ruby Tuesday

06/1999 – 01/2002

Coordinated restaurant activities, ensuring smooth service during peak hours.

Trained and mentored junior staff on service protocols and operational procedures.

Managed cash handling and point-of-sale systems with accuracy. Ensured compliance with all health, safety, and sanitation regulations. General Laborer/Assistant Manager

Steak-N-Shake

08/1997 – 04/1999

Performed diverse duties, including food preparation and customer service. Assisted management in operational oversight and staff support. Maintained cleanliness and orderliness of the restaurant environment. Gained foundational experience in fast-paced food service operations. SKILLS Hospitality & Culinary Management Front- & Back-of-House Operations Budgeting & Cost Controls Safety/Sanitation/Quality Controls Vendor/Inventory Management Strategic Marketing & Sales Payroll/P&L Management Profit & Growth Strategies

Human Resource Management Teambuilding/Training/Supervision Guest Service Excellence Turnaround Management

Leadership Operational Excellence

Culinary Excellence Beverage Excellence

Financial Goals Restaurant Management

ServSafe Certification English Proficiency

Restaurant Management (3+ years)

Serv-Safe Sanitation Certification

ABC Certification

Wal-Mart Stores Management program

Wal-Mart Stores

CERTIFICATES

Golden Corral Phase Training graduate

Golden Corral

O’Charley’s Management training

O’Charley’s Restaurant and Bar

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