Security Officer Customer Service Concierge

CIARA REID

Washington, DC ***** +1-771-***-**** ************@*****.***

SECURITY OFFICER CUSTOMER SERVICE CONCIERGE

Security and customer service professional with 5+ years of experience supporting safe, orderly, and customer-focused environments. Skilled in access control, CCTV monitoring, patrols, alarm response, incident reporting, badge compliance, visitor assistance, conflict management, and front-desk support.

PROFESSIONAL EXPERIENCE

SecTek — Security Officer I Aug 2024 – Jul 2026

• Maintained a visible security presence; conducted interior/exterior patrols; monitored CCTV and access points; responded to alarms and incidents; verified credentials; documented activity and incidents; enforced site policies; assisted staff and visitors; used radio and sound judgment.

USP — Security Officer — Hypothermia Shelter Oct 2025 – Feb 2026

• Maintained safety at an emergency shelter; monitored entrances, exits, common areas, and guest activity; conducted patrols; responded to disturbances and alarms; enforced shelter procedures professionally; completed incident reports; coordinated with shelter staff; used verbal de-escalation.

Preeminent Protective Services — Security Officer I Nov 2024 – Sep 2025

• Provided site security and a visible presence; monitored CCTV, entrances, exits, and restricted areas; conducted patrols; verified identification and badge compliance; responded to alarms and security concerns; completed activity/incident reports; assisted clients and enforced post orders. Assignment ended after the employer lost the security contract. Whelan Security — Security Guard I Mar 2020 – Jan 2021

• Patrolled interior/exterior areas; monitored CCTV; responded to and cleared alarms; enforced security standards; documented incidents and unusual activity.

Archangel Global Security — Concierge I Mar 2015 – Nov 2017

• Monitored CCTV; assisted staff, visitors, and clients; supported badge compliance and access control; answered calls; completed reports and documentation; monitored equipment conditions. ADDITIONAL EXPERIENCE

Dollar General — Customer Service Associate Feb 2022 – Present

• Greet guests; provide administrative support; answer calls and emails; schedule meetings; handle cash; assist with returns, exchanges, merchandise, and customer issues.

Levy Restaurants — Food Service Worker / Cashier May 2018 – Feb 2020

• Front-of-house support, cash handling, food preparation, sanitation, packaging, and customer issue resolution. SKILLS

Access Control • CCTV • Patrols • Alarm Response • Incident Reporting • Badge Compliance • Loss Prevention • De-escalation • Conflict Management • Customer Service • Visitor Assistance • Report Writing • Documentation • Cash Handling • Data Entry • Administrative Support • Microsoft Excel • Phone Etiquette • Time Management • Organization • Safety CERTIFICATIONS & EDUCATION

CPR / First Aid / AED Certification • DCJS Guard Card • High School Diploma / General Equivalency (FL)

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