Client Relations & Administrative Coordinator

RIKKI LANGSTON

**********@*****.*** 301-***-**** Washington, DC

PROFESSIONAL SUMMARY

Dependable, articulate, and highly organized professional with extensive experience in client relations, business administration, and communication. Specializes in "old-fashioned," high-touch customer care—managing busy email inboxes, handling phone communications with warmth, and ensuring meticulous client follow-up. Adept at building trust with clients and keeping small business operations running smoothly and professionally. CORE SKILLS

● Client Care & Communication: Warm phone etiquette, responsive email management, and proactive client follow-up.

● Administrative Management: Scheduling, information dissemination, newsletter creation, and office organization.

● Relationship Building: Decades of experience interacting directly with diverse client bases, executives, and vendors.

EXPERIENCE

Client Coordinator & Business Manager RL Enterprises (Washington, DC) 2005 – 2026

● Managed all client-facing communications for an independent professional services practice, serving as the primary point of contact via phone and email.

● Utilized active listening and communication skills to clarify client goals, coordinate schedules, and resolve inquiries with empathy and professionalism.

● Handled daily administrative tasks, client onboarding, and digital correspondence to ensure a seamless, high-trust client experience.

Public Liaison Officer The Leon H. Sullivan Foundation (Washington, DC) 2003 – 2005

● Served as the central point of contact and liaison for a prominent non-profit organization.

● Handled widespread information dissemination, managed public inquiries, and drafted clear, professional written communications.

● Researched, authored, and coordinated quarterly community newsletters to keep stakeholders engaged and informed.

International Liaison Officer Intl. Foundation for Education & Self-Help (Phoenix, AZ) 1999 – 2003

● Maintained vital daily communications and acted as the primary liaison between international fellows, host organizations, and regional representatives at the International Foundation for Education and Self-Help.

● Monitored and tracked monthly activity reports, ensuring consistent follow-up and clear documentation.

● Developed organizational newsletters and collaborated closely with internal committees to streamline communications.

Manager, Membership Sales & Info Arizona Convention & Visitors Bureau (Phoenix, AZ) 1996 – 1998

● Conducted direct outreach and relationship management with local business owners to promote regional tourism services.

● Acted as a core representative for information dissemination, answering questions and providing top-tier customer service to members.

Business Owner / Sole Proprietor Sweet Dreams Gourmet, White Glove Cleaning 1984-1994

● Founded and managed two successful boutique businesses, directly overseeing customer service, account management, and client networks.

● Handled heavy phone and in-person communication to secure over 100 commercial/residential accounts and expand corporate contracts (including Citibank).

● Managed all back-office administrative details, including accounts payable, billing, vendor relations, and payroll.

EDUCATION & CERTIFICATIONS

● Life Coach Certifications – Certified Life Coach Institute (CLCI) & Coaches Training Institute (CTI)

● Board Certified Holistic Health Practitioner – AADP

● Bachelor of Arts, English Literature – Clark University (Worcester, MA)

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