Customer Service Specialist and Call Center Support

Wendy Conner

**** ******** ** *******, **, VA ***58 +1-434-***-**** ************@*****.***

Professional Summary

Energetic professional with 20+ years of customer service experience, excelling in both call center and face-to-face support. Demonstrates exceptional communication, technical adeptness, and a proven ability to screen and assist clients. Committed to meticulous documentation and providing remote enrollment support, ensuring clients receive timely eligibility information and guidance.

Work Experience

Customer Service Representative

Faneuil/ Continuum Halifax, VA

September 2021 to August 2024

• Delivered exceptional customer service as a dual skilled agent handling credit calls and service orders in a fast-paced call center environment

• Screened and resolved customer inquiries efficiently, demonstrating strong multitasking and communication skills

• Maintained accurate records and documentation while working remotely, ensuring confidentiality and data integrity

• Leveraged over 25 years of customer service experience to support and assist clients effectively

• Adapted to remote work settings, managing workload independently with a strong work ethic Education

High school diploma

Halifax County High School Halifax, VA

September 1992 to June 1995

Skills

Customer service Call center Communication skills Organizational skills Computer skills Microsoft Office Microsoft Word Microsoft Excel Training assistant Microsoft Outlook Languages

English - Expert

Certifications and Licenses

Driver's License

Additional Information

When I was employed with Faneuil/Continuum as a Customer Service Specialist I also assisted in training chats as well as in virtual class training.

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