Restaurant Cashier and Assistant Manager
Resume:
Christina Martinez
Albuquerque, NM *****
**************************@***********.***
Work Experience
Head Cashier/Team Leader
Papa John's-Albuquerque, NM
• Prepared and cooked pizzas, ensuring adherence to Papa John's quality standards
• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
• Provided exceptional customer service by taking orders, answering questions, and resolving any issues or complaints
• Maintained cleanliness and organization of work area, including food preparation stations and dining areas
• Followed all safety protocols and procedures to maintain a safe working environment for both employees and customers
• Demonstrated strong knowledge of Papa John's menu offerings, ingredients, allergens, and special dietary options
• Efficiently handled phone orders by accurately recording customer preferences and processing payments over the phone
• Worked collaboratively with delivery drivers to ensure timely delivery of orders while maintaining product quality standards
• Managed multiple tasks simultaneously in a fast-paced environment without compromising on quality or accuracy
AGM/General Manager
Chicago Scoops, LLC
April 2025 to December 2025
• Assisted the General Manager in overseeing daily operations of the business
• Implemented new training programs for staff members, resulting in improved productivity and customer satisfaction
• Collaborated with department heads to develop and implement strategies for achieving company goals
• Developed strong relationships with vendors and suppliers to negotiate favorable pricing terms and maintain inventory levels
• Conducted regular inspections of facilities to ensure compliance with safety regulations and cleanliness standards
• Assisted in the development of marketing campaigns to promote products or services offered by the business
• Resolved customer complaints or escalated issues promptly, ensuring high levels of customer satisfaction
• Analyzed sales data and market trends to identify opportunities for growth and improvement
• Created employee schedules based on projected demand while optimizing labor costs
• Implemented quality control procedures to maintain consistent product/service standards across all departments
Cashier and Customer Service
Yesway Allsups-Albuquerque, NM
October 2024 to March 2025
• Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a timely manner
• Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers
• Operated cash register and handled cash transactions with precision, maintaining 100% accuracy in balancing daily sales
• Cultivated strong relationships with regular customers through personalized interactions and remembering their preferences
• Collaborated with team members to ensure smooth operations during peak hours, effectively managing long queues and minimizing wait times for customers
• Demonstrated excellent problem-solving skills by quickly resolving issues related to pricing discrepancies or product availability
• Maintained knowledge of current promotions, discounts, and loyalty programs to inform customers about potential savings opportunities
• Handled returns and exchanges efficiently while adhering to company policies regarding refunds or store credits
• Demonstrated proficiency in operating various types of POS systems including scanning barcodes, processing credit card payments, applying discounts or coupons
• Leveraged active listening skills to understand customer needs accurately before offering appropriate solutions or recommendations
• Maintained confidentiality when handling sensitive information such as credit card details or personal identification numbers
• Managed cash register float by accurately counting money at the beginning and end of each shift Professional Telephone Interviewer
NORC-Albuquerque, NM
April 2016 to November 2018
• Built rapport with potential customers, effectively communicating product features and benefits
• Maintained accurate records of customer interactions and updated CRM database accordingly
• Participated in ongoing training programs to enhance product knowledge and sales skills
• Adhered to company scripts, guidelines, and compliance regulations during all customer interactions
• Handled a high volume of calls daily while maintaining professionalism and positive attitude
• Made calls nationwide also Guam and Virgin Islands and surveyed families. Based ton the responses We got The CDC would fund communities that couldn’t afford childhood immunizations. Education
Medical Office assistant (Some college)
CNM-Albuquerque, NM
September 2016 to November 2017
Skills
• Retail math
• POS
• Cash handling
• Cash register
• Retail sales
• Customer service
• Basic math
• Communication skills
• Phone etiquette
• Stocking
• Sales
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