Banking Item Processing & Customer Support Specialist

KAYLA JONES

*********@*****.*** 859-***-**** Newport, KY 41076

Professional Summary

Customer-focused professional with proven expertise in fast-paced environments. Skilled in communication and organization, fostering positive relationships while managing responsibilities with accuracy. Committed to delivering a welcoming customer experience and collaborating effectively within teams. Specializes in data entry accuracy, transaction processing, and regulatory compliance, ensuring operational efficiency and support for organizational goals.

Skills

Banking software

Transaction reconciliation

Audit compliance

Data entry

Customer relationship management

Inventory management

Documentation management

Team collaboration

Problem solving

Check reconciliation

Attention to detail

Time management

Customer service

Emergency procedures

Calm under pressure

Tableside etiquette

Prescription processing

Medication management

Patient confidentiality

Transaction processing

Record maintenance

ACH transactions

Microsoft Office (Word, Excel, Outlook), Adobe, Teams, SharePoint

Customer consulting

Experience

Commercial Bank London, KY

Item Processing Specialist 05/2022 - Current

Processed customer transactions accurately and efficiently using banking software.

Maintained organized records of item processing for audit compliance.

Resolved transaction discrepancies through collaboration with team members, ensuring timely resolution.

Process and reconcile check adjustments with a high level of accuracy and compliance.

Manage affidavits, cash letters, and ACH transactions in a fast-paced financial environment.

Coordinate high-volume incoming and outgoing mail distribution across departments.

Operate and troubleshoot mailroom equipment including postage meters, scanners, and document processors.

Sorted and organized documents for bulk mailings to ensure efficient distribution.

Maintain secure handling and routing of confidential financial records.

Perform administrative support including data entry, document management, and reporting.

Collaborate with internal teams to resolve discrepancies and improve workflow efficiency.

Demonstrate strong organizational and follow-up skills.

Trained new staff.

Worked in high-volume department to answer telephone calls and route connections.

Prepared and processed payroll.

Promoted high customer satisfaction by resolving problems.

Kroger London, KY

Pharmacy Technician 11/2020 - 05/2022

Processed and filled prescriptions accurately.

Assisted pharmacists.

Maintained inventory.

Collaborated with healthcare professionals.

Operated pharmacy software.

Trained new technicians.

Prepared medications.

Performed data entry.

Managed filing of prescriptions.

Cracker Barrel London, KY

Server 11/2018 -10/2020

Provided excellent customer service.

Took and processed orders.

Maintained cleanliness.

Collaborated with kitchen staff.

Assisted training.

Handled cash transactions.

Performed opening/closing duties.

Took orders accurately.

Education & Training

South Laurel High School London, KY

05/2020

Union College Barbourville, KY

Some College (No Degree) in General Studies

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