Front Office & Security Operations Professional

KIANA COX

+1-574-***-**** ******************@*****.*** Goshen, IN 46528

PROFESSIONAL SUMMARY

Adaptable and service-focused professional with experience in hospitality, front office management, security supervision, customer service, quality assurance, and retail operations. Experienced in leading teams, coordinating daily operations, resolving customer concerns, maintaining security standards, and delivering positive guest experiences. Holds a Bachelor of Applied Science in Criminal Justice and is CPR certified. PROFESSIONAL EXPERIENCE

Housekeeping Hilton Garden Inn

Elkhart, IN • April 2022 – Present

• Support efficient room turnover and maintain high standards of cleanliness and guest satisfaction.

• Adapted from hotel laundry responsibilities to housekeeping while quickly learning new procedures and priorities. Interviewer R&L; Tax Service

Kendallville, IN • December 2021 – April 2022

• Interacted with clients daily, gathered required information, and conducted tax-related interviews.

• Maintained accuracy and professionalism while supporting tax return preparation and review. Assistant Director of Security AgTac Security Services Fort Wayne, IN • September 2021 – December 2021

• Monitored distribution-center access and authorized semi-truck entry while maintaining site security.

• Supervised security team members and assisted the Director with protocol compliance and employee performance. Front Office Manager Holiday Inn Express & Suites Fort Wayne, IN • June 2020 – September 2021

• Managed guest check-ins, CLC accounts, and front-desk associates while overseeing daily operations.

• Resolved guest concerns and coordinated front-office activities to support efficient, welcoming service. Front Desk Receptionist Holiday Inn Express & Suites Auburn, IN • March 2021 – June 2021

• Checked guests into rooms, answered phone calls, made reservations, and handled guest concerns.

• Supported front-desk operations and maintained guest comfort by assisting with room-related tasks as needed. Hotel Front Desk Clerk Comfort Inn & Suites

Warsaw, IN • August 2020 – March 2021

• Checked in guests, assisted with luggage, and supported room-cleaning needs to maintain service standards.

• Provided friendly, responsive assistance to guests throughout their stay. Security Guard Ivy Tech Community College

Warsaw, IN • July 2018 – May 2020

• Patrolled campus and supported the safety of staff and students.

• Provided vehicle escorts and utilized CPR certification when needed. Data Lead Specialist Kmart

Warsaw, IN • April 2017 – March 2018

• Oversaw product flow into the store to meet customer demand and maintain appropriate inventory levels. Shift Manager Speedway LLC

Auburn, IN • September 2014 – April 2017

• Managed shift operations across Speedway locations in Auburn, Kendallville, and Ligonier, Indiana. Quality Auditor and Rework Adecco

Albion, IN • May 2015 – January 2016

• Performed quality auditing and rework duties while supporting production standards and accuracy. Sandwich Artist Subway

Kendallville, IN • March 2013 – April 2015

• Prepared made-to-order sandwiches to customer specifications while maintaining quality and service standards.

• Prepared ingredients daily to support freshness and efficient service during busy periods. EDUCATION

Bachelor of Applied Science (BAS), Criminal Justice Harrison College • Fort Wayne, IN • June 2020

CORE SKILLS

Customer Service Front Office Management Security Supervision Conflict Resolution Guest Relations Hospitality Management Quality Assurance Quality Control Auditing

Surveillance Reservation Systems Interviewing

Retail Sales Merchandising Laundry Operations

CPR Certification English

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