Senior Immunization Technical Officer Candidate

MPHO DIMENE

+266-***-***-** / +266-******** **********@*****.*** Ha Foso, Maseru, Lesotho

PROFESSIONAL SUMMARY

Accomplished and results-oriented Public Health Practitioner with over 15 years of experience leading, managing, and supporting TB/HIV programs at national and district levels. Demonstrated expertise in program leadership, quality improvement (QI), technical mentorship, and multi-stakeholder coordination. Proven ability to drive public health interventions across complex health systems, including high-impact HIV/TB prevention and treatment for general and key populations. Recognized for strategic thinking, analytical problem-solving, and hands-on experience in quality assurance, implementation science, and Lean Six Sigma methodology. Adept at working with government agencies, civil society, UN bodies, and donors including USAID and PEPFAR. Passionate about delivering sustainable, evidence-based health solutions. WORK EXPERIENCE

Senior Technical Officer (EpiC Project, US Department of State (DoS)) Sept 2025 – Present FHI 360 Maseru

• Design, execute, and coordinate district-level HIV combination prevention interventions, aligning with national strategic frameworks and optimizing the implementation of comprehensive district work plans.

• Provide technical oversight and support to district teams and implementing partners for effective planning, implementation, monitoring, and evaluation of HIV prevention, testing, care, and treatment services, in line with national and international standards.

• Support the development, implementation, and updates of work plans, SOPs, and guidelines to align program delivery with EpiC technical standards and DoS protocols.

• Guide the development and implementation of innovative social mobilization and demand creation strategies to increase uptake of HIV services among target populations across Maseru district.

• Strengthen and support systems for effective referrals and linkages across the continuum of care, from HIV testing through enrolment, retention in treatment, and viral load monitoring.

• Lead quality improvement (QI) initiatives, integrating data analytics and continuous performance feedback to optimize patient care and health outcomes, including facilitation of QI collaboratives.

• Supervise and mentor multidisciplinary district program teams, ensuring adherence to clinical protocols, high-quality service delivery, and consistent achievement of performance indicators.

• Coordinate and engage with implementing partners, DHMTs, and stakeholders to track work plans, share progress, and foster collaboration for improved program outcomes.

• Contribute to data collection, data quality checks, verification exercises, and maintenance of M&E reporting tools and systems.

• Use program data to support evidence-based decision-making and participate in progress meetings and quality improvement initiatives.

• Contribute to documentation and dissemination of program results, lessons learned, and best practices. District Manager (SECURE Project USAID) Oct 2024 – Mar 2025 FHI 360 Maseru

• Led planning, implementation, and technical oversight of donor-funded HIV/AIDS project in collaboration with Ministry of Health, DHMTs, health facilities, and CSOs.

• Designed and rolled out community health interventions to increase uptake of HIV services and strengthen community engagement.

• Supported systems for effective referrals across the continuum of care, from HIV testing to enrolment, retention, and viral load monitoring.

• Conducted supportive supervision, stakeholder engagement, and consortium coordination to enhance program quality and effectiveness.

• Worked closely with MERL teams to track progress, identify gaps, conduct data quality checks, and implement corrective actions.

• Participated in budgeting processes, ensuring donor compliance and timely delivery of project activities.

• Contributed to reporting, documentation of lessons learned, and dissemination of best practices. Professional Nurse (EpiC Project USAID) Nov 2023 – Oct 2024 FHI 360 Maseru

• Coordinated HIV prevention, care, and support interventions for Key Populations (KP) at national, district, and community levels, aligning with national epidemic control goals.

• Represented the EpiC project in national technical working groups (TWGs) for STI, HIV/AIDS, eMTCT, Paediatric HIV, TB/HIV, and community-based care, collaborating closely with MoH to ensure program alignment.

• Conducted training, supervision, and mentorship for government entities and civil society organizations, enhancing technical capacity for effective KP program delivery.

• Mentored civil society organizations in identifying clinical service gaps, developing quality assurance (QA) strategies, and implementing clinical services, testing, and comprehensive case management.

• Provided technical and compliance support to civil society organizations under Fixed Amount Awards (FAAs), reviewing programmatic reports and monitoring deliverables against agreed milestones.

• Collaborated with the finance team to guide CSO budget realignments in line with implementation requirements, and supported organizations under Cost Reimbursable Awards to ensure activity implementation remained aligned with approved budgets.

• Strengthened referral systems and linkages to care in collaboration with MoH district teams and implementing partners, facilitating seamless access to DREAMS and HIV care services for Key Populations.

• Managed diverse stakeholder relationships, including MoH, PEPFAR, community-based organizations, faith-based organizations, health clinics, and private sector partners.

• Oversaw implementation of virtual telemedicine initiatives for Key Population HIV prevention and care, improving patient access and service efficiency.

• Streamlined technical support for digital patient management systems (QuickRes), reducing response times and enhancing partner support for effective patient tracking and care coordination.

• Provided technical support for developing individualized care plans for Advanced HIV Disease (AHD) clients, collaborating with multidisciplinary teams to enhance patient outcomes.

• Supervised project nurses and nurse assistants, providing ongoing mentorship and guidance to improve clinical care standards.

• Delivered training and capacity-building sessions for project staff on HIV/TB clinical procedures and patient support, promoting continuous professional development.

HIV Technical Specialist (SADC SIPS Project) Apr 2023 – Nov 2023 Universal Health Information Consultants Maseru

• Coordinated and managed project stakeholders, ensuring alignment with project objectives and maintaining strong professional relationships.

• Served as the primary liaison between the Ministry of Health and project teams, facilitating project approvals and overseeing implementation of local deliverables.

• Conducted in-depth qualitative interviews, transcribed and cleaned data, and developed thematic tables for comprehensive data analysis.

• Conducted desk reviews, thematic data analysis, and authored baseline assessment reports to support evidence- based decision-making.

• Planned and coordinated user requirement workshops and prototype testing for the HIV Standard Treatment Guideline mobile application, enhancing digital health tools.

• Coordinated feedback processes with app developers and IT specialists to refine and improve the HIV Standard Treatment App.

Program Officer (EpiC Project USAID) Nov 2020 – Sep 2022 Pact World Maseru

• Developed and implemented social mobilization and demand creation strategies, increasing service reach for Key Populations across three districts.

• Coordinated mentorship and capacity-building for CBOs and CSOs, enhancing community mobilization, advocacy, gender programming, and service delivery.

• Created SOPs and job aids for CSOs, improving the effectiveness of HIV prevention and linkage services.

• Provided technical support to four CSOs, strengthening referral systems and improving retention in HIV care.

• Supported DHIS2 tracker development, training, and dissemination for improved data management.

• Managed sub-granting and subcontracting processes, ensuring compliance with USAID and Ministry of Health standards.

• Provided technical support to CSOs under Fixed Amount Awards (FAAs), reviewing reports and monitoring programmatic deliverables to verify achievement of agreed milestones.

• Worked jointly with the finance team to support sub-awardee budget realignments, ensuring budgets remained responsive to implementation requirements.

• Monitored organizations under Cost Reimbursable Awards, ensuring implementation of activities aligned with approved budgets and providing guidance on realignments where required for programmatic purposes.

• Participated in national technical working groups, contributing to policy and program development for PrEP and Key Population health.

Program Performance Improvement Officer (STAR-L Project CDC) Feb 2016 – Nov 2020 Elizabeth Glaser Paediatric AIDS Foundation Maseru

• Led and supported the District Health Management Team (DHMT) and health facilities in implementing and sustaining quality improvement (QI) programs focused on PMTCT and TB/HIV patients.

• Facilitated the development and ongoing management of functional QI teams within health facilities, promoting continuous quality improvement across service areas.

• Mentored and trained DHMT members and healthcare facility staff on quality improvement methodologies, ensuring adherence to best practices.

• Conducted regular performance reviews at hospitals and clinics, analysing program data to inform decision-making and guide improvements in service delivery.

• Collaborated with the DHMT to plan, coordinate, and deliver targeted QI and HIV-TB program training, enhancing staff capacity and optimizing clinical outcomes.

• Led root cause analysis investigations into clinical service failures, developing actionable plans to address gaps and prevent future occurrences.

• Spearheaded cross-functional QI teams to address critical quality issues, ensuring patient safety and adherence to clinical standards.

• Coordinated the establishment of an adolescent corner at Maluti Hospital, enhancing adolescent-friendly services and fostering inclusive care for young patients.

• Promoted a culture of quality awareness within the district, fostering proactive engagement with quality management and driving continuous service improvement. MNCH/HIV/TB Nurse (SCS, PUSH USAID) Oct 2011 – Jan 2016 Elizabeth Glaser Paediatric AIDS Foundation Maseru

• Collaborated with clinic staff to develop and maintain effective referrals and linkages for HIV-infected patients, ensuring seamless continuity of care.

• Administered medications and prescribed ART according to facility policies and national guidelines, including managing opportunistic infections in HIV and TB patients.

• Monitored and managed patients with advanced HIV disease, adhering to Lesotho's National ART guidelines to ensure optimal patient outcomes.

• Screened HIV-infected women for cervical cancer and provided HIV testing to TB-infected clients, facilitating their enrolment into ART programs.

• Introduced TB Preventive Therapy (TPT) and pyridoxine to eligible patients in MCH and ART corners to prevent further complications.

• Ran nutrition corners to treat malnourished children, including those who were HIV-positive, HIV-exposed, or HIV- negative.

• Assisted the SI&E officer with routine data collection and collaborated with healthcare workers to improve patient tracking, community feedback, and facility referrals. EDUCATION

Post Graduate Diploma in Public Health Aug 2016 – May 2017 James Lind Institute Singapore

BSc in General Nursing and Midwifery May 2004 – Jun 2010 National University of Lesotho Maseru

SKILLS & COMPETENCIES

• Data Management and Analysis: Proficient in MS Office, DHIS2, Minitab; skilled in Lean Six Sigma techniques and data visualization.

• Quality Improvement: Strong background in QI methodologies, infection control, and evidence-based implementation science.

• Strategic Planning & Coordination: Experienced in multi-stakeholder coordination and health system strengthening across district and national levels.

• Stakeholder Engagement: Proven collaboration with MoH, CSOs, UN agencies, and donors including USAID and PEPFAR.

• Technical Writing: Strong report writing, SOP development, and technical documentation skills.

• Communication: Effective in presenting and engaging diverse audiences, including government, clinical, and community stakeholders.

• Time Management & Problem Solving: Organized and solutions-oriented in complex, high-pressure settings. CERTIFICATIONS

• Lean Six Sigma Green Belt

• Foundation of Quality Improvement

• Digital Marketing – Coursera

• Failure Modes and Effect Analysis – Udemy

• Sub-award Monitoring – FHI 360

LANGUAGES

• English

• Sesotho

REFERENCES

• Dr. Lephosa Likobe (Supervisor), Project Director, Elizabeth Glaser Paediatric AIDS Foundation *******@*******.*** +266-********

• Motlatsi Rangoanana (Supervisor), Project Director, FHI 360 **********@*****.**.** +266-********

• Molemo Makhetha (Supervisor), Technical Manager, FHI 360 **************@*****.*** +266-********

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